Customer Service Representative

***** ******* *****, ********, ****** STATES, ****3 •

***********@*****.*** • 228-***-****

ENA ADAMS

customer service represenative

PROFESSIONAL SUMMARY

Experienced customer service representative with over 18 years of expertise in delivering exceptional support and resolving 85% of issues on first contact. Proven skills in conflict resolution and process improvement, enhancing user satisfaction through effective problem-solving and collaboration. Committed to driving improvements in customer experience through adaptability and teamwork.

EMPLOYMENT HISTORY

COSMETOLOGIST Mar 2010 - Present

blush beauty salon Gulfport

CUSTOMER SERVICE REPRESENATIVE Jan 2025 - Apr 2025 turbotax gulfport ms

SEASONAL REMODEL TEAM Jun 2024

Walmart #6166

INVENTORY SPECIALIST Feb 2019 - Mar 2020

RGIS gulfport ms

SALES ASSOCIATE Mar 2007 - Sep 2009

Freidmans Jewlers Gulfport

SKILLS

Conflict Resolution (Experienced), Time Management (Expert), Sales Skills (Expert), Data Analysis (Experienced), Team Collaboration (Expert), Problem Solving (Experienced), Adaptability (Expert). Boosted client satisfaction through personalized skincare Enhanced confidence with event makeup applications Increased sales via effective product consultations Foster strong client relationships

Enhance service satisfaction

Encourage repeat business

Assisted customers, enhancing satisfaction

Resolved 85% issues first contact

Clarified tax info, reducing confusion

Streamlined processes, faster responses

Identified challenges, improved user experience

Enhanced customer flow and satisfaction

Improved remodel efficiency

Boosted productivity through problem-solving

Achieved store appearance improvements

Increased customer engagement during peak periods

Managed inventory audits, reducing discrepancies by 12% Streamlined stock processes with team, enhancing efficiency Resolved inventory issues using analytical skills

Improved turnover rates with data-driven strategies Maintained optimal stock levels, minimizing waste

Assisted customers, boosting sales

Managed inventory, reducing discrepancies

Processed transactions, enhancing efficiency

EDUCATION

CERTIFICATE IN COSMETOLOGIST Oct 2009 - Mar 2010

Blue Cliff College-Gulfport gulfport ms

graduated with high honors in cosmetology.

Contact this candidate