Data Entry Customer Service
Resume:
Kristin Stapleton
Evansville, IN ***** 504-***-**** ****************@*****.***
OBJECTIVE Strong work ethic and passionate job seeker eager to secure a responsible occupation within a renowned company while allowing the opportunity for constant development.
SKILLS • Customer service
• Telephone etiquette
• Team collaboration
• Problem-solving
• Data entry
• Multitasking
• Call management
• Detail-oriented
• Mail distribution
• Guest services
• Time management
• Incident reporting
• Grounds maintenance
• Traffic monitoring
WORK HISTORY GROUNDS CREW MEMBER 03/2022 to 08/2024 American Lighting & Signalization Sunnyvale, TX
Demonstrated flexibility in daily responsibilities by adapting to changing weather conditions or emergent project needs.
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Maintained equipment in optimal condition by performing regular cleaning and maintenance tasks.
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Promoted teamwork among crew members through clear communication and cooperation during project execution.
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• Improved safety on the grounds by promptly removing debris. 911 DISPATCHER 12/2018 to 06/2021
Dallas County Fire Marshall Dallas, TX
Monitored Police and Fire radios to provide assistance to responding personnel.
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Dispatched and coordinated emergency services teams according to high-priority calls.
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Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
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Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
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K S
SECURITY OFFICER 10/2013 to 05/2018
Ameritex Guard Services Richardson, TX
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
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Improved overall security by conducting regular patrols and monitoring surveillance systems.
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Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
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Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
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MAIL CLERK 04/2009 to 03/2013
Garland ISD Garland, TX
Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
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Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
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Processed and organized incoming mail for distribution to appropriate departments.
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Supported office staff by providing assistance with packaging, addressing, and shipping of outgoing items as needed.
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HOTEL RESERVATIONIST 05/1995 to 09/2008
Hilton Addison, TX
Provided exceptional communication skills when interacting with guests via phone or email correspondence.
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Processed reservation modifications and cancellations accurately, minimizing revenue loss for the hotel.
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Maintained up-to-date knowledge of hotel promotions, policies, and room availability to provide accurate information to guests.
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Managed high call volumes efficiently, maintaining professionalism and exceptional service standards.
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EDUCATION High School Diploma
Plainfield High School, Plainfield, IL
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