Support Specialist On-Site

Hamed Ahmadian

***** ****** ******* **, *********, VA *****.***********@*****.*** 571-***-****

Professional Summary

Certified and detail-oriented Network Support Specialist with over 7 years of experience supporting and securing enterprise IT environments. Proven track record in troubleshooting, training users, and configuring Cisco-based network infrastructures. Skilled in IPv4/IPv6 networking, VLANs, firewalls, structured cabling, and automation tools. Strong communicator with a commitment to continuous learning and network reliability. Open to both on-site and remote opportunities.

Certifications

●Cisco Certified Network Associate (CCNA) – 2024

●CompTIA Network+ – July 2025

Technical Skills

●Networking:

Cisco IOS, Juniper OS, VLANs, VLSM, BGP, OSPF, EIGRP, MPLS, NAT, PAT, DHCP, DNS, SIP, HSRP, NTP

●Security:

Firewalls, VPNs, IDS/IPS, Cisco ASA, Secure ID, Network Access Control (NAC), Zero-Trust

●Protocols & Tools:

IPv4/IPv6, TCP/IP, DHCP, DNS, Wireshark, Packet Tracer, SolarWinds, NetFlow, SNMP, Syslog, ICMP

●Configuration & Troubleshooting:

Routing & Switching, VLANs, Trunking, Inter-VLAN Routing, EtherChannel, ACLs, DHCP Snooping, Port Security

●Structured Cabling & Hardware:

Cat5/Cat6, Fiber Optic, Coax, UTP, T568A/T568B Standards, RJ45 Connectors, Ethernet Crimper, Cable Tester, Punch Panel Tool, Toner Probe

●Automation & Management:

Cisco Prime Infrastructure, Ansible, Python (basic), Puppet (basic), Chef (basic)

Professional Experience

Applied Network Engineering Lab (ANEL) Training

ImpactTek Company – Remote August 2025 – October 2025

●Completed hands-on training in enterprise network configuration and structured cabling deployment.

●Configured VLAN segmentation and trunking on Cisco Catalyst 3750 switches to optimize network traffic management.

●Implemented dynamic routing protocols including RIP, OSPF, EIGRP, and BGP on Cisco 2800 series routers.

●Performed router installations, configurations, and factory resets to establish secure network environments.

●Designed and terminated T568A and T568B Ethernet cables using crimping tools and cable testers, ensuring industry-standard connectivity.

●Troubleshot network connectivity issues using toner probes and cable testing equipment.

IT Support Technician – Classroom and Lab Technology

George Mason University – Fairfax, VA January 2016 – October 2023

●Delivered technical support across campus, ensuring seamless functionality of classroom and lab technologies.

●Diagnosed and resolved issues with printers, displays, servers, and AV systems, minimizing class disruptions.

●Conducted hands-on training for faculty and students on educational technology, improving user satisfaction and usage confidence.

●Developed and enforced security procedures for daily operations, contributing to a safe and organized academic environment.

Education

Bachelor of Science in Civil Engineering

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