Customer Service Experience

NOOR RASHID

702-***-**** **********@*****.*** Henderson, NV

CAREER OBJECTIVE

Customer service representative with 10+ years of comprehensive customer management experience. Polite, friendly and professional personality to provide positive customer engagement. Experienced in various software platforms to process receivables, returns and engage with customer sales.

WORK EXPERIENCE

Quality Assurance Specialist, GBank - (Apr 2024 – Dec 2024)

Extensive product testing and validation of a new Credit Card platform for implementation.

Creating, documenting and executing test scripts to test and validate various strategy along with operational and functional scenarios.

Worked as a part of the implementation team iron out technical and customer experience issues and deploy new credit decision and credit limit assignment strategies.

Regularly engaged with third party vendors to provide feedback and communicate test results.

Documented and accurately kept records of interactions keeping a track of user experiences.

Customer Relationship Specialist, Barclays Cards - (Jul 2022 - Dec 2022)

Worked on various high end Credit Card portfolios to handle daily call volume and address customer inquiries.

Acted as a liaison to communicate customer experience issues and report system related issues.

Front End Customer Service Manager, Joy Salon – (Mar 2011 - Sep 2015)

Managed customer appointments, and checked in scheduled customers.

Scheduling and confirmation of all upcoming future customer engagements.

Organization and Product sales and reception area upkeep.

Managing day to day operations for several stylists.

Customer Service Associate, Nordstroms - (Oct 2009 - Jun 2010)

Online order fulfillment

Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving customer concerns

Assisted customers in creating a positive customer purchase experience.

SKILLS

MS Office

Communication

Critical thinking

Time management

Leadership and Team work

Adaptability

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