Customer Service Representative

Samantha J. Phillips

Lawrenceville, GA 954-***-**** *************@*****.***

Professional Summary

Detail-oriented administrative professional with 7+ years of healthcare and customer service experience. Skilled in-patient scheduling, records management, and supporting medical staff with administrative needs. Adept at ensuring HIPAA compliance and creating seamless patient experiences. Currently pursuing a Bachelor of Science in Nursing.

Core Competencies

Healthcare Administration Medical Terminology CPR Training Patient Scheduling HIPAA Compliance EMR Systems Customer Service Excellence Data Analysis Time Management

Professional Experience

Guest Experience Manager – CAVA, Lawrenceville, GA

Jan 2023 – Present

Led team of 15+ staff to deliver exceptional guest experiences in a fast-paced environment.

Oversaw scheduling, inventory management, and administrative reporting.

Recognized for developing high-performing leaders.

Lot Repair Administrator - US Auto Sales, Lawrenceville, GA

March 2018- Nov 2022

Coordinate repairs and scheduling for 100+ vehicles using ASANA and vendor systems.

Managed budgets and vendor relationships, ensuring on time service delivery.

Reconcile Lot Repair credit card.

Customer Service Representative – Medi Crest Health Care, Lawrenceville, GA

Sept 2014 – Jan 2018

Answered high-volume calls and scheduled patient appointments with efficiency and professionalism.

Verified insurance coverage, obtained prior authorizations, and provided accurate information on healthcare services.

Assisted patients with billing inquiries, account updates, and resolving service issues.

Maintained patient confidentiality in compliance with HIPAA regulations.

Coordinated communication between patients, medical staff, and external vendors to ensure seamless care delivery.

Entered and updated patient information in EMR systems with a high degree of accuracy.

Delivered exceptional customer service by addressing patient needs and concerns with empathy and clarity.

Education

Bachelor of Science in Nursing (In Progress)

Georgia Gwinnett College – Lawrenceville, GA

High School Diploma

Essex County Vocational Technical High School