Customer Service C A
Resume:
MICHELLE LEATHERS
CONTACT
ABOUT ME
**** **. *** **. **** Anderson, IN 46013
************@*****.***
Friendly and dedicated professional with several years of experience in café management and customer service. Known for building strong relationships with both customers and coworkers. Driven by a genuine desire to help others and create welcoming, community- centered spaces.
WORK EXPERIENCE
EDUCATION
HARRISON COLLEGE 2011-2013
BARISTA
The Exchange Coffee Co.
Prepared high-quality espresso drinks, brewed coffee, and specialty beverages according to company recipes and customer preferences. Delivered exceptional customer service in a fast-paced environment, ensuring accuracy and satisfaction with every order. Maintained a clean and organized workspace, adhering to health and safety standards. Handled cash and card transactions efficiently and accurately using the POS system. Supported team members during peak hours to ensure smooth operations and a positive café atmosphere. SKILLS
Management
Conflict Resolution
Team Collaboration
Multitasking
Efficiency
Creativity
Quick Learner
Goal Oriented
FASHION MERCHANDISER MCG Connect
Worked independently, showing trustworthiness and efficiency. Created visually appealing window displays for businesses specializing in both casual wear and high-end fashion. Created in store displays both using creativity, as well as plan-o-grams.
CAFE MANAGER
FALLS PERK COFFEE HOUSE
Managed a group of 12 employees. Completed weekly inventory ensuring accurate orders for store needs. Created weekly schedules. Hired new employees as needed. Created training manual, as well as trained new employees. Set goals for team. Completed day-to-day barista duties, including customer service and making beverages.
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