Administrative Assistant Customer Service
Resume:
Christina Dickens
Motivated and detail-oriented professional with a background in criminal justice seeking to transition into an Administrative Assistant role. Brings proven skills in organization, data entry, scheduling, and documentation, along with experience maintaining confidential records,coordinating communications and supporting daily operations.
***********@*****.***
EXPERIENCE
Department Of Adult Correction, Randolph — Probation/Parole Officer
October 2023 - PRESENT
●Maintain and organize over 70 client cases,ensuring accuracy,confidentiality,and compliance with reporting requirements.
●Coordinate appointments,meetings and court appearances while managing detailed case reports.
●Prepare correspondence,case summaries,and official reports for internal and external distribution.
●Enter,verify and manage data in multiple databases,ensuring records are complete and up to date.
●Communicate professional with court officials,attorneys and external agencies to support case operations.
●Collect,record and track payments and documentation of financial reports.
●Provide administrative support to management and staff by preparing files,handling phone and email correspondence, and maintaining organized filing systems.
Amazon,Kernersville — Floor specialist
June 2023 - August 2023
●Coordinated daily floor operations,ensuring workflow efficiency and timely order fulfillment.
●Managed and tracked inventory using handheld scanners and internal databases to maintain accuracy.
●Supported team leads by monitoring productivity,trouble shooting issues,and ensuring compliance with safety and quality standards.
●Communicated with associates and management to address workflow concerns and implement process improvements.
Walmart, Asheboro — Customer Service
June 2022 - August 2022
●Provided exceptional customer service by assisting shoppers with purchases,returns and inquires in a fast-paced environment.
●Communicated effectively with customers and team members to resolve issues and ensure satisfaction.
●Handled confidential customer information and completed documentation with accuracy and attention to detail.
EDUCATION
Pfeiffer University, Misenheimer — Bachelor Degree
August 2018 - December 2022
Asheboro Highschool, Asheboro — Highschool Diploma
August 2014 - June 2018
SKILLS
Calender/Schedule Management
Travel/Meeting Coordination
Office Administration/Clerical Support
Customer Service/Client Relations
File/Record Management(Electronic and Paper)
Expense Reporting/Invoice Processing
Microsoft office suite(Word,Excel,Powerpoint, Outlook)
Correspondence/Email Management
Reception/Front Desk operations
Project/Task Coordination
Contact this candidate