Customer Care Service Writer

CHLOE LOPEZ

***** **** ***, **** ********, CA ***30 951-***-**** ******************@*****.***

Professional Summary

Enthusiastic and outgoing beauty professional with a passion for esthetics, customer care, and helping others feel confident. Known for a bubbly personality, strong sales performance, and reliability—always the first to volunteer for extra shifts and support teammates. Skilled in connecting with clients, upselling services, and maintaining a welcoming, positive environment in every role. Experience

Service Writer – Temecula Valley Toyota

Temecula, CA 2023 – Present

• Provide friendly and efficient service while coordinating vehicle maintenance.

• Clearly communicate between technicians and customers to ensure satisfaction.

• Regularly exceed sales goals through thoughtful service recommendations. Red Level Waxer – European Wax Center

Temecula, CA 2022 – 2023

• Specialized in full-body waxing with professionalism and warmth.

• Achieved 'Red Level' recognition for outstanding service and product sales.

• Frequently covered shifts and supported team members with a positive attitude. Benefit Brow Artist – Ulta Beauty

Temecula, CA 2021 – 2022

• Delivered custom brow services with precision and personality.

• Consistently met and surpassed sales and upsell goals.

• Built lasting client relationships through genuine care and creativity. Receptionist – Massage Envy

Murrieta, CA 2021 – 2022

• Managed appointments and client communication with a cheerful demeanor.

• Upsold memberships and enhancements with confidence and authenticity.

• Known as the reliable go-to person for extra help or shift coverage. Barista – Bloom Café

Lake Elsinore, CA 2020 – 2021

• Created specialty drinks and memorable customer experiences.

• Recognized for friendliness, creativity, and reliability.

• Regularly volunteered for extra shifts to keep service running smoothly. Lifeguard Manager – Premier Aquatics

Lake Elsinore, CA 2020 – 2023

• Managed lifeguard scheduling, training, and daily operations.

• Ensured pool safety and maintained CPR and emergency readiness.

• Led with positivity, dependability, and strong communication skills. Education

Licensed Esthetician – Graduated 2020

California State-Accredited Esthetician Program

Certifications & Skills

• Licensed Esthetician (CA)

• CPR Certified

• High Sales & Upselling Expertise

• Customer Care & Client Retention

• Team Leadership & Reliability

• Scheduling & Operations Management

• Brow Shaping, Waxing & Skincare Services

• Positive, Personable, and Creative Approach

Personal Statement

I bring enthusiasm, warmth, and creativity to every workplace. Whether perfecting a brow, managing client schedules, or ensuring top-tier service, I aim to make every interaction uplifting and memorable. My goal is to help people feel their best while supporting my team with dependability and positive energy.

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