Customer Service Administrative Assistant
Resume:
Kayla L. Wright
Moreno Valley, CA
***************@*****.***
Professional Summary
Friendly and dedicated professional with over one year of customer service experience and formal training as a Medical Administrative Assistant. Skilled in phone communication, problem-solving, and multitasking in fast-paced environments. Seeking a remote Customer Service Representative position to apply my strong communication skills, empathy, and organizational ability to support customers and teams virtually. Core Skills
● Remote Communication (Phone, Email, Chat)
● Active Listening & Conflict Resolution
● Patient & Elder Care Communication
● CRM Software (Training-Ready)
● HIPAA Basics & Medical Admin Knowledge
● Team Collaboration & Time Management
● POS Systems & Multitasking
● Microsoft Word, Google Docs, Typing 50+ WPM
Work Experience
Urbane Café – Moreno Valley, CA
June 30, 2024 – Present
Position: Gourmet Salad, Line Prep, and Cashier (Cross-trained)
● Handled 50+ daily customer orders while maintaining quality and speed
● Provided fast, friendly service in a team-based environment
● Responded to customer concerns calmly and professionally
● Operated POS systems, maintained cleanliness, and prepped food lines Medical Admin & Volunteer Experience
Medical Administrative Assistant (Certified)
Self-study & Certification
● Knowledge in appointment scheduling, insurance verification, and medical terminology, medical filing and organization
● Familiar with patient confidentiality, data entry, and front desk workflows
● Trained on professionalism, HIPAA, and record-keeping, learned about de escalation
● Training in customer service and customer care
Encore High School – Riverside, CA (Grades 9 & 12) Volunteer – Elder Support & Event Setup
● Assisted elderly with chores, supplies, and comfort care
● Supported and made events, band/choir setup, and student outreach
● Practiced patience, empathy, and strong communication skills Black Student Union – Moreno Valley HS (Grade 10)
Member/Leader
● Planned events, helped students engage, and distributed flyers
● Encouraged peers dealing with anxiety or depression Education
Bayside Online Academy, Moreno Valley, CA
Graduated December 2021
High School Diploma
Medical Administrative Assistant Training
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