Customer Service Security Officer

Dyamon Tillett

Seattle, WA 253-***-**** ***************@*****.***

Objective / Summary

Motivated and disciplined professional seeking a position in law enforcement, security, or corrections. Proven experience in federal security operations, leadership, and customer service. Skilled at maintaining safety, enforcing regulations, and performing under pressure in fast-paced, high-stress environments.

Experience

Transportation Security Officer (TSO)

Department of Homeland Security – TSA Seattle, WA April 2023 – Present

• Controlled passenger screening operations in compliance with TSA and federal regulations.

• Verified passenger documentation and identification authenticity using UV and security tools.

• Operated X-ray equipment to detect prohibited or suspicious items and potential threats.

• Conducted targeted and full-body pat-downs and handled prohibited item disposal.

• Provided clear communication and instruction to passengers to maintain security and order. Delivery Driver

Amazon Seattle, WA February 2020 – March 2023

• Loaded and delivered 300+ packages per day across 170 stops using company-provided routes.

• Ensured accuracy and efficiency in deliveries, handling customer inquiries and concerns.

• Supported teammates by assisting with additional deliveries when routes were completed.

• Returned undelivered packages to the station and completed all end-of-shift procedures. Barista (Lead)

Fred Meyer SeaTac, WA July 2019 – February 2020

• Supervised a team of 6 employees and ensured compliance with company standards.

• Prepared and served beverages and food while maintaining cleanliness and safety protocols.

• Provided outstanding customer service and educated guests about menu items and brewing methods.

• Managed inventory, ordered supplies, and supported store goals in sales and waste reduction. Sales Associate

Forever 21 Bellevue, WA January 2019 – July 2019

• Processed transactions, assisted customers, and maintained organized sales displays.

• Prevented theft by monitoring store activity and following loss prevention procedures.

• Promoted store credit and loyalty programs to meet company sales goals. Dog Wrangler

Scampers Daycamp for Dogs Bellevue, WA April 2018 – December 2018

• Monitored groups of dogs to maintain safety and handle behavioral incidents.

• Assisted with overnight boarding and daily cleaning and sanitation of facilities.

• Completed daily reports and maintained communication with management. Fundraiser

ASPCA Seattle, WA October 2017 – March 2018

• Engaged the public to raise awareness and secure donations for animal welfare initiatives.

• Accurately managed donor information and met daily fundraising goals. Host

Red Robin Gourmet Burgers Tukwila, WA March 2017 – September 2017

• Greeted and seated guests while managing waitlists and maintaining flow of service.

• Provided menu information and assisted servers to enhance customer experience.

• Handled takeout and delivery orders over the phone and in person. Cashier

Value Village Seattle, WA September 2016 – March 2017

• Operated POS systems, processed transactions, and balanced cash drawers.

• Organized sales floor displays and ensured a clean, customer-friendly environment. Barista

Starbucks Federal Way, WA January 2016 – August 2016

• Prepared and served coffee, tea, and food items according to company standards.

• Delivered consistent, friendly customer service and maintained sanitation standards.

• Promoted products and educated customers about blends and brewing methods. Education

Highline Community College – Des Moines, WA

GED, 2016

Certifications & Training

• Completed two-week TSA Training Academy (Certificate of Achievement).

• Fully certified and badged after successful on-site testing and evaluations at Seattle-Tacoma International Airport.

Skills

Federal Security Screening, Threat & Risk Assessment, Customer Service & Communication, Attention to Detail, Conflict Resolution, Report Writing & Documentation, Leadership & Team Support, Adaptability in Fast-Paced Environments, Safety & Compliance Procedures.

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