Administrative Assistant Office Assistant Office Coordinator

Sydney Taylor

*****************@*****.*** 205-***-**** linkedin.com/in/sydneytaylor

Professional Summary

Highly motivated and detail-oriented Health Care Management graduate with a Bachelor of Science (B.S.) and 2+ years of progressive experience in clinical patient care and healthcare administration across dental, medical, and optometry environments. Skilled in front desk operations, patient intake, complex scheduling, and Electronic Health Record (EHR) management using systems such as Dentrix, EagleSoft, and Epic. Demonstrated expertise in insurance verification, billing and claims processing, HIPAA and OSHA compliance, and workflow optimization. Adept at improving operational efficiency, supporting multidisciplinary teams, and enhancing patient engagement and satisfaction. Seeking an entry-level opportunity as a Healthcare Administrator, Dental Office Coordinator, or Practice Manager to contribute strong organizational, communication, and leadership skills toward operational excellence and quality patient care.

Professional Experience

Dental Assistant (travel) June 2024 – Present

Comprehensive Mobile Care, Pheonix, AZ

Travel across nursing homes throughout the state of Alabama to deliver on-site dental care to elderly patients

Managed and processed digital x-rays, maintain accurate patient charts, treatment records and medical documentation in compliance with HIPAA standards.

Assisted dentists during procedures, ensuring adherence to infection control and OSHA standards.

Collaborate with healthcare teams and facility staff to ensure continuity of patient care and comfort.

Prepare and maintain treatment rooms, ensuring all necessary instruments and materials are ready for use.

Dental Office Assistant (Internship) January 2025 - April 2025

Family Care Dental, Homewood, AL

Supported daily dental office operations, including patient intake, appointment scheduling, and electronic record management.

Verified and certified patient insurance coverage to ensure accurate billing and eligibility confirmation.

Processed patient payments, posted transactions, and maintained up-to-date patient account records.

Reviewed dental business reports and statements to identify and resolve outstanding account balances.

Removed invalid insurance adjustments and corrected billing discrepancies to maintain accurate financial records.

Community Health Worker April 2022 – August 2024

UAB Connection Health, Birmingham, AL

Promoted community health initiatives and vaccination awareness through education and outreach events.

Assisted with COVID-19 and flu vaccine clinics, coordinating patient intake, registration, and data entry.

Provided health education materials and resources to underserved populations to improve health outcomes.

Partnered with local organizations and healthcare providers to address barriers to care and enhance community wellness

Dental Assistant January 2024 – June 2024

Luma Dentistry, Birmingham, AL

Assisted during general and specialty dental procedures, ensuring efficient patient flow and procedural accuracy.

Took, processed, and mounted digital radiographs; maintained sterilization protocols and operatory readiness.

Supported patient education regarding oral hygiene, treatment plans, and postoperative care instructions.

Worked collaboratively with hygienists and dentists to deliver high-quality, patient-centered care

Dental Assistant June 2023 – January 2024

Aspen Dental, Birmingham, AL

Prepared treatment rooms and assisted dentists during examinations, cleanings, and restorative procedures.

Captured and reviewed X-rays, ensuring diagnostic accuracy and patient safety.

Managed patient handoffs, updated electronic health records (EHR), and monitored clinic workflow for efficiency.

Sterilized instruments, maintained inventory, and adhered to infection prevention standards.

Supported patient education and comfort to promote a positive clinical experience.

Optical Assistant October 2022 – May 2023

Red Mountain Eye Care, Homewood, AL

Assisted optometrists with visual exams, contact lens fittings, and optical testing procedures.

Verified insurance eligibility, processed patient billing, and managed front office communications.

Maintained and organized optical inventory; ordered lenses, frames, and supplies.

Educated patients on eyewear care and lens options; coordinated appointment scheduling and follow-ups.

Delivered exceptional customer service while supporting patient flow in a fast-paced optometry clinic.

Education

University of Alabama at Birmingham – Birmingham, AL

Bachelor of Science in Health Care Management Minor: Psychology

Graduated: May 2025

Certification

C.A.P. Stone Dental Assisting, Birmingham, AL

Dental Assisting Program – Certified March 2023

Intern, C.A.P Stone Dental Assisting Program (2023)

Certified Dental Assistant – C.A.P Stone Dental Assisting Program (2023 - present)

Leadership & Service

Member, Alpha Kappa Alpha Sorority, Inc. (2024 - present)

Enhance Our Environment Co-Chairman, Alpha Kappa Alpha Sorority, Inc. (2024 – present)

Skills

Healthcare Operations & Administration

Patient Relations & Communication

Front Desk & Scheduling Management

Electronic Health Record (EHR) Systems: Dentrix, EagleSoft, Epic

Insurance Verification & Claims Processing

Revenue Cycle Management & Billing Coordination

HIPAA, OSHA & Regulatory Compliance

Process Improvement & Workflow Optimization

Team Collaboration & Interdisciplinary Support

Data Entry & Reporting Accuracy

Microsoft Office Suite (Word, Excel, Outlook)

Quality Assurance & Patient Satisfaction

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