It Operations Computer Systems

MANAHILL ARSHAD

929-***-**** ****************@*****.*** linkedin.com/in/manahill-arshad-b865ba2a8 https://github.com/Manahill123 SUMMARY

Motivated and detail-oriented Computer Systems Technology student passionate about IT Operations Management. Strong in problem-solving, technical troubleshooting, and team leadership with a focus on improving business efficiency and driving innovation.

EDUCATION

New York City College of Technology, CUNY Brooklyn, NY BTech in Computer Systems Technology – IT Operations Expected Graduation: May 2027 Certifications: Information Security Basics – TEEX (Feb 2025) Interests: Programming, Cybersecurity, Networking, Data TECHNICAL SKILLS

Programming: Python, Java, HTML, CSS, Javascript

Tools & Technologies: Github, AWS, Azure

Databases: SQL, Microsoft Access Networking: Basic troubleshooting & configuration Operating Systems: Windows Cybersecurity: Data protection, fundamentals EXPERIENCE

Receptionist / Data Analyst – Zian Driving Instructor, NYC Jan 2023 – Present Engineered a full-stack CRM web application to manage the college’s internship recruitment pipeline, leveraging JavaScript, Node.js/Express.js, and PostgreSQL/SQL.

● Managed front desk operations, greeting clients and handling scheduling for driving lessons, ensuring a smooth daily workflow.

● Performed accurate data entry and maintained student records, including attendance, payments, and progress tracking.

● Analyzed company data to generate reports on student enrollment, lesson frequency, and revenue trends, supporting strategic decision-making.

● Streamlined database management processes, reducing errors and improving accessibility of key information for instructors and management.

Tech Talent Pipeline Resident – City Tech, Brooklyn, NYC Jun 2025 – Aug 2025

● Engineered a full-stack CRM web application to manage the college’s internship recruitment pipeline, leveraging JavaScript, Node.js/Express.js, and PostgreSQL/SQL.

● Designed the system to centralize profiles for students, recruiters, and faculty, streamlining the application process and securely managing data.

● Enabled faculty to pre-screen and match students to opportunities before general postings, significantly improving placement efficiency for the program.

● Used Git and GitHub to save code, track changes, and work collaboratively on multiple projects available in my online portfolio. Undergraduate Research Intern, Cybersecurity – City Tech, Brooklyn, NYC Sep 2024 – July 2025

● Developed a stock market simulation using Java, HTML, and SQL in VS Code, focusing on secure data flow and user input handling.

● Used SQL to store and retrieve stock data, ensuring accuracy and protection against injection attacks.

● Presented findings on securing financial web applications, highlighting common vulnerabilities and prevention methods. IT Support Engineer (Contract) – Future Cloud Technologies, NYC Jan 2024 – Feb 2025

● Managed system configuration, network troubleshooting, and device setup.

● Performed secondary circuit failover testing for Open Health NY.

● Gained experience in integrating AWS & Azure with traditional IT systems. STEP Intern – Medgar Evers College, Brooklyn, NYC Jul 2023 – Aug 2023

● Designed digital and print marketing materials.

● Managed social media platforms and scheduled content.

● Conducted market research to improve engagement strategies. Assistant – Generational Wealth, Brooklyn, NYC Jul 2024 – Aug 2024

● Analyzed revenue trends over multiple years, focusing on financial data related to school programs.

● Cleaned, organized, and visualized data using Excel to identify patterns and support strategic planning.

● Assisted in preparing reports and presentations to communicate insights to the team.

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