Support Specialist It

EXPERIENCE

Sept. **** – Oct.**** Express Employment (Ocean Spray) TOMAH, WI

Forklift Operator

Loaded product onto trailers.

April 2025 – Aug. 2025 HARLINGEN, TX

Self Employed

Provided handy man services, plumbing, carpentry, pressure and soft washing, landscaping, tree trimming, etc.

Feb 2025 – April 2025 OSO Concrete and Demolition HOUSTON, TX Demolition and renovation of houses affected by storms and other natural disasters

Oct. 2024 – Feb. 2025 Catalyst Energy Services ODESSA, TX Electronics Tech III

Maintained and troubleshot electronic equipment, densitometers, transducers, flow meters, controls, and computers used in oilfield operations. Primary responsibilities include performing tests, troubleshooting, maintenance, calibration, and repairs on electronic and electro-mechanical equipment both at the facility and on field locations on turbine pumps.

Nov. 2023 – Oct. 2024 ProFrac ODESSA, TX Electronics Tech III

Maintained and troubleshot electronic equipment, densitometers, transducers, flow meters, controls, and computers used in oilfield operations. Primary responsibilities include performing tests, troubleshooting, maintenance, calibration, and repairs on electronic and electro-mechanical equipment both at the facility and on field locations. Assisted mechanic with replacing hydraulic hoses, pumps, motors, starters, pneumatic valves, lines and compressors. Maintained gas train that supplied natural gas to diesel engines.

June 2023 – Nov. 2023 LA FERIA, TX Self Employed

Provided handy man services, plumbing, roofing, carpentry, pressure and soft washing, landscaping, tree trimming, etc.

May 2021 – June 2023 NEXTIER MARSHALL, TX Electronics Tech III

Maintained and troubleshot electronic equipment, densitometers, transducers, flow meters, controls, and Data Acquisition Systems used in oilfield operations. Primary responsibilities include performing tests, troubleshooting, maintenance, calibration, and repairs on electronic and electro-mechanical equipment both at the facility and on field locations. Assisted mechanic with replacing hydraulic hoses, pumps, motors, starters, pneumatic valves, lines and compressors. Maintained gas train that supplied natural gas to diesel engines.

Oct. 2020 – May 2021 RANGO KERMIT, TX Parts Runner / Inventory

Picked up parts for inventory and delivered to mechanics at different mining sites. Kept inventory and accepted deliveries. Assisted lubbers with servicing heavy equipment. Assisted mechanics with installing and replacing pins, bushings, tracks, hydraulic lines, and hydraulic cylinders on dozers, front-end loaders, excavators, and other heavy equipment at sand mining sites.

May 2020 – Sept 2020 Unemployed due to Covid layoff

August 2017 – April 2020 KEANE ODESSA, TX Electronics Technician

Maintained and troubleshot electronic equipment, densitometers, transducers, flow meters, controls, and computers used in oilfield operations. Primary responsibilities include performing tests, troubleshooting, maintenance, calibration, and repairs on electronic and electro-mechanical equipment both at the facility and on field locations. Assisted mechanic with replacing hydraulic hoses, pumps, motors, starters, pneumatic valve, lines and compressors.

July 2016 – August 2017 HALLIBURTON WILLISTON, ND Electronics Technician

Maintained and troubleshot electronic equipment, densitometers, transducers, flow meters, controls, and computers used in oilfield operations. Primary responsibilities include performing tests, troubleshooting, maintenance, calibration, and repairs on electronic and electro-mechanical equipment both at the facility and on field locations.

Feb. 2015 – July 2016 HI-LINE RETIREMENT CENTER MALTA, MT I/T Support Specialist Part/Time

Install, maintain, troubleshoot, upgrade and repair computers, peripherals, network and wifi used in the daily operation of the retirement facility.

August 2014 – July 2015 KEANE MIDLAND, TX Electronics Technician

Maintained and troubleshot electronic equipment, densitometers, transducers, flow meters, controls, and computers used in oilfield operations. Primary responsibilities include performing tests, troubleshooting, maintenance, calibration, and repairs on electronic and electro-mechanical equipment both at the facility and on field locations.

June 2010 – August 2014 AUTOMATED GAMING TECHNOLOGIES LAS VEGAS, NV National Service Manager

Reviewed all service-related information and reports, such as service quality, customer satisfaction, to update and improve service quality. I coordinated with production manufactures, sales and implementation for quality support by providing valuable information on customer satisfaction. Installed cash processing equipment and performed electronic and electro-mechanical troubleshooting along with any customer service escalated issues by providing acceptable solutions to customers. I assisted technicians with escalated electronic or electro-mechanical troubleshooting issues. Performed electronic calibration on equipment and repaired units down to component, assembly or subassembly level.

Sept. 2001 – June 2010 GLORY (USA) Inc. LAS VEGAS, NV Senior Service Technician

Installed, maintained and repaired currency processing equipment and associated software and hardware. Primary customers included but were not limited to the gaming and banking industry. As a senior technician I provided assistance to other technicians with escalated issues on proprietary electronic hardware and software.

May 1998 – Sept. 2001 DELL COMPUTER CORP. ROUND ROCK, TX Customer Service Department Senior Technician

As a customer service department representative, I was responsible for providing technical phone support for customers on operational or maintenance of DELL products. Technicians assisted customers, determined problems and provided resolutions on technical and service problems. I was responsible for customers' satisfaction by effective handling of customer problems also ensured proper escalation procedures were followed. I preformed assigned functions according to standardized policies and procedures. I also performed routine to semi-routine assignments requiring basic analytical ability to resolve routine to moderately complex technical issues. My responsibilities were to provide support for the U. S., Latin America and the Caribbean customers.

U.S. MARINE CORPS TN/OKINAWA, JAPAN/CA/SAUDI ARABIA Air Traffic Control Communications Technician

I surveyed sites and setup remote Air Traffic Control Communications systems for the Marine Corps. Communications technicians performed planned maintenance on a daily, weekly, bi-monthly and monthly basis. Inspected faulty equipment and diagnosed and replaced malfunctioning boards and or components such as resistor, capacitors, etc. Our unit provided technical assistance during system flight inspections. Our duties also included maintaining of diagnostic tapes, tools, and support equipment along with test equipment multi-meters, power generator, etc. Responsibilities included training of less qualified personnel including superiors, upkeep of maintenance records and complied data for reports.

EDUCATION TRAINING & SKILLS

Excellent Verbal & Written Communications Skills

Harlingen High School – Diploma

South Texas Vocational Technical Institute-Data Entry

Devry – Computer Information Systems 3 yrs completed.

Naval Air Tactical Training Center Millington TN – Air Traffic Control Communications Technician,

Naval Air Tactical Training Center Millington TN-Miniature Component Repair/Electronics

Technology Advance Driven Mold Injection – Robotics and hydraulics.

Riso Technical Copier Training - Riso Corp / Konica Technical Copier Training - Konica Corp

De LaRue–Talaris- Glory- Fujitsu-Magner-Tidel: Currency processing equipment

Dell Computer Corp. - Dell desktops, Workstations, Servers and Laptops. Round Rock, TX

Ideac, Freemeyer, Siemens PLC 3700, AMI

Familiar with Industrial Process Control Instruments which use Analog 4–20 mA

Microsoft -Win7, Excel, Outlook, Word

Ability to use multimeter and other electronic measuring equipment.

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