Customer Service It Specialist
Resume:
SANTIAGO BRAVO
LEADERSHIP & IT SPECIALIST
WORK EXPERIENCE
PROFESSIONAL PROFILE
I am a passionate technology enthusiast with experience in computer maintenance, hardware upgrades, and operating system installations. My fluency in English helps me excel in international settings, fostering effective communication and collaboration. I thrive on solving challenges creatively and aim to contribute my technical expertise and innovative mindset to every opportunity. FEB 2025
– SEPT 2025
Creditt Assocciates
Customer Service Supervisor
Led and supervised the daily operation of the customer service team, ensuring service quality.
Managed customer escalations and complex situations, resolving high-priority issues to ensure client retention. Monitored and analyzed team performance metrics (KPIs) to identify improvement areas and optimize efficiency. Incentivized and guided agents on sales and collection strategies, contributing to the company's financial goals. Reviewed and audited calls to guarantee compliance with quality standards and excellent customer service delivery. CONTACT
*.*********@*****.***
2336 125th st college
point NY
SKILLS
Conflict Resolution
Team Training
Coaching
Strategic Planning
Decision-Making.
PC Maintenance (Hardware &
Software) OS Installation,
Troubleshooting, Hardware
Upgrades.
EDUCATION
COLEGIO COLSUBSIDIO
MAIPORE
Bachelor's Degree in
Academic Studies
2021-2023
2021-2025
SMART LANGUAGE ACADEMY
C1 English Proficiency
Logistics Coordination: Managed and scheduled the delivery of specialized medications for patients, ensuring timely and accurate distribution to meet critical healthcare timelines. Service Excellence: Handled high volumes of patient inquiries via phone and digital channels, focusing on empathy and attention to detail within a regulated pharmaceutical environment.
Order Management: Coordinated refills, verified order status, and maintained meticulous documentation of all patient interactions and shipment details.
Accredo Specialty Pharmacy
Patient Care Agent (Call Center)
AUG 2024
– FEB 2025
EDUCATION
SANTIAGO BRAVO
LEADERSHIP & IT SPECIALIST
WORK EXPERIENCE
Tauret Computadores 2021-2022
Warehouse Assistant & Logistics
Support
Inventory and Logistics Management: Managed the full cycle of logistics, including receiving, sorting, and transporting technology inventory across various departments.
Process Optimization: Maintained high levels of stock accuracy by meticulously organizing the warehouse and implementing systematic inventory control procedures. Safety and Efficiency: Operated warehouse equipment and followed strict protocols to ensure the safe and efficient handling of goods and materials.
CONTACT
*.*********@*****.***
2336 125th st, college
point NY
SKILLS
COLEGIO COLSUBSIDIO
MAIPORE
Bachelor's Degree in
Academic Studies
2021-2023
2021-2025
SMART LANGUAGE ACADEMY
C1 English Proficiency
Conflict Resolution
Team Training
Coaching
Strategic Planning
Decision-Making.
PC Maintenance (Hardware &
Software) OS Installation,
Troubleshooting, Hardware
Upgrades.
LANGUAGES
Spanish: native
English: advanced
Tech Daas Colombia 2022-2023
Sales and IT Technician
Technical Support & Diagnostics: Installed, configured, and troubleshot various Operating Systems (OS), ensuring optimal functionality and user compatibility.
Hardware Maintenance & Upgrades: Performed comprehensive diagnostics and executed precision repairs, including replacing components and upgrading systems to boost performance and client satisfaction.
Client & Sales Support: Provided direct technical support and consultation to clients, offering in-depth product knowledge to inform purchasing decisions and ensure effective communication of technical solutions.
Contact this candidate