Data Entry Call Center

Mattie Scicchitano

Data Processing/Training/Administration

Accomplished and detail-oriented professional with over 30 years of expertise in data processing, training development, administrative support, and office management. Leveraging a bachelor’s degree in business administration with a focus on Accounting, I bring a strong analytical background and a proven track record of streamlining processes, optimizing operations, and training teams effectively.

Professional Experience

Education

2023 – 2024

AI Trainer, Data Annotations Tech

Plays a crucial role in the development and enhancement of machine learning models and artificial intelligence systems. Ensures the accuracy and quality of data used for training these models. This involves labeling, tagging, and categorizing various types of data, including text, images, audio, and video, according to specific guidelines and standards.

2022 - 2024

Supervisor, Locksmith Connections, Inc.

Call center dispatch, job management, new hire onboarding and training, development of training materials, continual coaching to ensure dispatchers meet and exceed established metrics.

2021

Verification Team, Real Agent Works, Inc.

Call center representative with the verification team. Consistently met with supervisory staff and team members to develop procedures to expedite workload.

2020-2021

Executive Assistant, 1893 Property Management

Full management of all internal office operations, tenant/landlord communications and contract negotiations. Maintained and updated client database for multiple realtors utilizing proprietary CRM software. Tracked finances, projects and schedules.

2019-2020

Quality Control Manager, Direct Mail

Managed all quality control standards for production departments. Developed SOP’s. Monitored periodic SOP review requirements. Structured inspection and testing criteria and consistently met regulatory requirements. Optimized quality control systems through continual performance monitoring, nonconformance root cause analysis and detailed QC reporting. Supervised and trained insertion staff and developed training curriculum.

Bachelor of Science

Business Administration

Rochville University, 2006

Bachelor of Arts

Psychology

St. Leo University, 2010

Key Skills

Training

Customer Service

Curriculum Development

Database Development

Data Entry

Staff Development

Operational Excellence

Quality Control

Tutoring – Elementary and Middle School

Contact

857 Shady Vale Ct

Lusby, MD 20657

44-975-5020

***********@*****.***

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