Customer Service Data Entry

ABIGAIL SMITH

Travelers Rest, SC *****

864-***-**** – *****************@*****.***

PROFESSIONAL SUMMARY Dynamic professional with a proven track record, excelling in customer satisfaction and efficiency. Skilled in escalation handling and data entry, with a typing speed of 75 WPM. Demonstrated ability to manage priorities in fast-paced environments, significantly enhancing service delivery and productivity. SKILLS WORK HISTORY 03/ 2024 to 02/2025 Administrative Assistant

Patriot Pest Management – Taylors, SC

Arranged and scheduled routing for the technicians.

Enhanced customer satisfaction by efficiently scheduling service appointments and addressing inquiries.

Submitted requests and changes into the scheduling system and created accurate customer service schedules.

Utilized strong organizational skills to manage multiple competing priorities in a fast-paced work environment.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and by creating welcoming, positive experiences. 08/2021 to 02/2024 Server

Wild Wing Café – Greenville, SC

Provided attentive service during high volume periods without sacrificing attention to detail or guest rapport.

Demonstrated strong multitasking skills by managing multiple tables simultaneously without sacrificing service quality.

Served food and beverages promptly with focused attention to customer needs.

Set positive tone for entire dining experience as first point of contact for incoming guests. 12/2019 to 07/2021 Customer Service Representative Zaxby’s – Travelers Rest, SC

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Trained new hires in cash register, drive-though and food preparation

Served as front and back of house team member, as needed 06/2010 to 06/2012 Professional Photographer

Our365, Inc. – Spartanburg, SC

Collaborated with clients to understand their vision, resulting in tailored photography services.

Mastered various photography techniques, consistently producing visually stunning images.

Strong Organization

Strong Communication

Escalation Handling

Typing Speed 75 WPM

Strong Customer Service

Data Entry Proficiency

Experience in CAS, ACT, Micros,

Aloha, Microsoft Office

Software

11/2009 to 04/2010 Customer Service Agent

Copart, Inc. – Greer, SC

Worked with insurance companies, car dealerships and buyers regarding total loss vehicles.

Managed office functions for customer service, training, payment processing, invoicing and data processing.

Demonstrated attention to detail in processing vehicle titles and filing critical documents. 05/2009 to 07/2009 Seasonal Cashier

Lowes – Spartanburg, SC

Served customers in the checkout process.

Performed restocking and performed inventory.

Processed customer returns.

10/2005 to 05/2008 Assistant Sales Manager & Warehouse/Shipper Manager BMI Supply South, Inc. – Greer, SC

Managed all inbound calls, walk-in retail customers and vendor communications.

Performed reception and clerical duties.

Performed shipping, receiving, stocking, inventory and other warehouse duties.

Consistently met or exceeded weekly and annual performance goals. EDUCATION 06/2002 High School Diploma

Travelers Rest High School – Travelers Rest, SC

AWARDS 04/2010 “Moment of Truth” Award from Copart – Greer, SC

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