Customer Service High School
Resume:
Hello
I’m Molly Scranton
New Salisbury, Indiana, 47161
*********.****@*****.***
Skills
●Positive and Professional
●Friendly and Outgoing
●Team Player
●Active Listener
●Solid Problem Solver
●Team Leadership
Experience
August 14, 2021 - August 14, 2023
Starbucks, Corydon, Indiana - Barista/Barista Trainer
●Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
●Supported highest standards of conduct and service to support company reputation.
●Enthusiastically engaged customers during busy periods to keep the mood light and fun.
●Greeted guests with pleasant smiles and superior customer service.
●Listened to customer desires and needs to recommend optimal products.
●Protected customers by regularly cleaning and sanitizing work areas and equipment.
●Addressed and resolved customer concerns to maintain brand loyalty.
January 4th, 2024 - Present
Hart College, Murray, Kentucky - Residential Advisor
●Supervises a diverse and dynamic community in order to maintain and foster an environment that is conducive to academic, social, and personal excellence.
●Directly responsible for advising and supporting a caseload up to 500 students by maintaining connections, encouraging them, and providing leadership by guiding them and providing campus resources.
●Provide peer leadership by mentoring fellow Residential Advisors through training and being a reliable resource for them to turn to.
●Responded to emergency situations and providing the correct resources and necessary referrals in a timely manner in cases of suicidal ideation, sexual assault, threats of harm, and other situations, and within compliance with university protocols.
●Effectively managed complex incidents requiring assistance with campus police and supervisory staff, contributing to de-escalation and resolution efforts.
●Enforced university policies and community standards, addressing conduct violations to ensure the safety and well-being of all residents.
Education
August 2019 - May 2023
North Harrison High School, Ramsey, Indiana - High School Diploma
August 2023 - Present
Murray State University, Murray, KY - Bachelors Degree of Science (Nursing)
Contact this candidate