Desktop Support Network Engineer

Narendra Nayak

Date of Birth: ** Dec ****

+91-635*******

****************@*****.***

Professional Summary

Versatile Desktop and Network Engineer with hands-on experience in hardware, software, and network support. Skilled in troubleshooting system and network issues, installing and configuring devices, and ensuring smooth IT operations. Knowledgeable in Cisco networking (CCNA level), LAN/WAN setup, and desktop management. Strong problem-solving ability and commitment to minimizing downtime. Technical Skills

• Networking: LAN/WAN, TCP/IP, DNS, DHCP, VLAN, Routing, Switching

• CCTV & Surveillance: CCTV Installation and Configuration, DVR/NVR Setup, Security Camera Monitoring, Troubleshooting and System Diagnostics, Wiring and Cable Management

• Testing Tools: Fluke Networks LinkIQ Cable Tester, RJ45 Tester, LAN Tester Tool

• Hardware Support: Desktops, Laptops, Printers, Firewalls, Network Devices

• Tools & Software: Cisco Packet Tracer, EVE-NG, Wireshark, Putty, ITSM Ticketing Tool

• Operating Systems: Windows, Linux

• Other Skills: Active Directory, User Support, Network Troubleshooting Professional Experience

Desktop Support Engineer – Sun Pharma, Halol (Diensten Tech Ltd.) Jun 2025 – Present

• Provide desktop and network support to users across departments.

• Manage and maintain IT documentation, user records, and inventory tracking.

• Handle tickets using the ITSM ticketing tool for incidents and service requests.

• Perform system maintenance, software installation, and hardware replacement.

• Troubleshoot LAN connectivity, printer, and application-related issues to ensure uptime.

Field Engineer – Jenx Digitech Pvt. Ltd.

Dec 2024 – Apr 2025

• Handled CCTV installation, configuration, and maintenance for client sites.

• Installed and configured DVR/NVR systems and connected security cameras.

• Managed cable routing, camera positioning, and live monitoring setup.

• Conducted troubleshooting and diagnostics for surveillance system issues.

• Coordinated with clients for CCTV performance checks and system updates. Desktop Support Engineer – Bhailal Amin General Hospital (Just Infotech) Dec 2023 – Nov 2024

• Installed and maintained desktop systems, CCTV cameras, and network printers.

• Performed CCTV network configuration and monitoring within hospital premises.

• Troubleshot hardware, software, and connectivity issues for end users.

• Provided support for network, printer, and desktop-related problems.

• Assisted with user access, data backup, and IT asset tracking. Education

Bachelor of Science in Information Technology (BSC-IT) Dr. Babasaheb Ambedkar Open University — 3rd Year Running 12th (Senior Secondary) – NIOS, Virmani Classes, Vadodara 2024 — 67.40%

DIMS – Diploma in Infrastructure Management Services IIHT Fatehgunj, Vadodara — May 2022 – Sep 2023

10th (Secondary School) – GSEB, Vakal Vidyalaya, Bajwa 2022 — 41.83%

Hardware, Network, MCSA & CCNA Knowledge – IIHT Institutes, Fatehgunj, Vadodara

Personal Details

• Languages: English, Hindi, Gujarati

• Availability: Immediate

• Hobbies: Networking Labs, New Technology Learning Declaration

I hereby declare that all the information provided above is true and correct to the best of my knowledge.

Date:

Signature: Nayak Narendra

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