Customer Service Quality Control

Sarah LaGrand

Altoona, KS *****

*********@*****.***

+1-620-***-****

Professional Summary

Resourceful and detail-oriented customer service professional with 15 years of experience in quality control, delivery, and sales management. Proven track record of providing excellent customer service and resolving issues promptly and professionally. Skilled in quality inspection, inventory management, and team leadership. Proficient in using precision measuring instruments and maintaining accurate records. Strong analytical and problem-solving skills with the ability to identify root causes and implement corrective actions.

Authorized to work in the US for any employer

Work Experience

CSR

Kansas Department of Labor-Kansas

March 2025 to Present

Work remotely

53 wpm

Ability to follow instructions

Appreciate and seek feedback instead of taking it personally Data entry

General Intake

Trouble shooting

Assist when necessary

Remain composed while being empathetic

Follow procedures in accordance to the written law. Handle sensitive information as required

Delivery Driver/Shopper

Spark Driver™-Chanute, KS

November 2024 to Present

• Delivered packages and goods to customers in a timely and efficient manner

• Ensured the safe handling and transportation of fragile or perishable items

• Adhered to all traffic laws and regulations while operating company vehicles

• Managed delivery routes effectively to optimize efficiency and minimize fuel consumption

• Provided excellent customer service by addressing inquiries and concerns promptly and professionally

• Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction

• Performed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights, tires, etc

• Followed established safety protocols for loading/unloading packages or goods from the vehicle

• Utilized GPS navigation systems or maps to determine optimal routes for deliveries Quality Control Inspector

CST Storage-Parsons, KS

February 2024 to October 2024

• Conducted thorough inspections of incoming raw materials, ensuring compliance with quality standards and specifications

• Performed visual and dimensional inspections on finished products to verify conformance to customer requirements

• Utilized precision measuring instruments such as calipers, micrometers, and gauges to perform accurate measurements

• Implemented and maintained a comprehensive quality control system to monitor product quality throughout the manufacturing process

• Identified non-conforming products or materials and initiated corrective actions to prevent further production issues

• Collaborated with cross-functional teams including production, engineering, and suppliers to address quality concerns and implement effective solutions

• Created detailed inspection reports documenting findings, deviations from specifications, and recommended corrective actions

• Conducted root cause analysis investigations on product defects or failures to identify underlying causes and implement preventive measures

• Participated in internal audits of the quality management system to ensure compliance with ISO standards or industry regulations

• Maintained accurate records of inspection results, test data, and other relevant documentation for traceability purposes

• Trained production line operators on proper quality control procedures and techniques to ensure consistent adherence to standards

• Assisted in the development of standard operating procedures (SOPs) related to quality control activities for improved consistency across shifts or departments

• Initiated regular calibration checks on measuring instruments to ensure accuracy and reliability of measurements

• Conducted internal audits to assess compliance with quality standards and implemented corrective actions as needed

• Investigated customer complaints or returns, identified root causes, and implemented corrective actions to prevent recurrence

Quality Control Inspector

Sicut NORTH AMERICA INC-Neodesha, KS

August 2022 to August 2023

• Conducted thorough inspections of incoming raw materials, ensuring compliance with quality standards and specifications

• Performed visual and dimensional inspections on finished products to verify conformance to customer requirements

• Utilized precision measuring instruments such as calipers, micrometers, and gauges to perform accurate measurements

• Implemented and maintained a comprehensive quality control system to monitor product quality throughout the manufacturing process

• Identified non-conforming products or materials and initiated corrective actions to prevent further production issues

• Collaborated with cross-functional teams including production, engineering, and suppliers to address quality concerns and implement effective solutions

• Trained production line operators on proper quality control procedures and techniques to ensure consistent adherence to standards

• Maintained accurate records of inspection results, test data, and other relevant documentation for traceability purposes

Lamination Technician

COBALT BOATS-Neodesha, KS

November 2017 to March 2022

I was the “team lead” as well as the main gunner for the deck crew in the cruiser department. I did the majority of the fiberglass shooting on 29-36 ft decks. I also ran other guns when needed. I ensured the boats were built correctly, ensuring correct measurements for parts and checking that correct parts were available. kept the crew working in a timely manner while ensuring quality was being kept. General Manager

Subway-Neodesha, KS

2012 to 2017

I was the general manager I was in charge of everything a manager does from staffing the store, and training employees, taking inventory and ordering truck as well as customer service and all paperwork Education

Nursing (Vocational training)

Independence Community College-Neodesha, KS

January 2012 to May 2012

High school diploma

Neodesha High School-Neodesha, KS

2012

Skills

• Cash register

• Industrial painting

• Forklift

• Employee evaluation

• Welding

• 5S

• Analysis skills

• Microsoft Powerpoint

• 5G

• Calipers

• System operator

• Computer operation

• POS

• Retail sales

• Microsoft Word

• iOS

• Nursing

• Upselling

• Microsoft Office

• Organizational skills

• Cleaning

• Windows

• Basic math

• Phone etiquette

• Leadership

• Administrative experience

• Blueprint reading

• Call center

• Mechanical knowledge

• Office experience

• Delivery driver experience

• 3G

• Experience with children

• Microsoft Outlook

• Microsoft Excel (2 years)

• Hospitality

• Lamination

• Manufacturing

• Attention to detail

• Laboratory experience

• Restaurant experience

• Cooking

• VPN

• Quality Inspection

• Schematics

• Inventory management

• Google Suite

• Cash handling

• Word processing

• Computer skills

• Quick service & fast food restaurant

• Operating systems

• ATS

• Hand tools

• Heavy lifting

• Math

• Machining

• GPS

• Supervising experience

• Sales management

• Sales

• Construction painting

• General labor- hard worker

• Typing

• Quality assurance

• Management

• Shift management

• Quality control (1 year)

• Customer service

• Child protective services

• 4G/LTE

• Blueprint Reading

• Childcare

• Time management

• Hotel experience

• Customer support

• Micrometer

• Home & community care

• Nutrition

• Recruiting

• Communication skills

• Merchandising

Certifications and Licenses

CNA

Driver's License

Non-CDL Class C

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