Customer Service Order Entry
Resume:
AMY L. CARPENTER
Anderson, IN **013
Email · **********@*****.***
Seeking opportunity to enlist my extensive skills with customer service, collections, order entry, programming and management skills in an environment that encourages growth and excellence. EXPERIENCE
2022-Present Carrington Mortgage Company
Customer Service Rep level 2
*Assist with payments
*Assist with escrow and insurance questions
*Assist with website question, log in issues, and reset passwords 2014-2022 TYCO INTEGRATED SECURITY/JOHNSON CONTROLS-INDIANANPOLIS, IN Programmer
*Build accounts
*Upload/Dll panels and trouble shoot
Data source agent
*Reset user passwords
*Assist with Data source website
Systems Support Tech
*Answer in bound calls
*Update emergency contact list and procedures
*Program code for BA/FA
Order Management
*Retail order entry
*Commercial order entry
Collections
*In-house collections for businesses
*Troubleshoot customer billing issues
*Handled Disputes
2007-2014 Alliance One-Anderson, IN
Medical Collections
Government Collections (Marion county, IN)
2
2002-2007 On-Ramp Communications-Indianapolis, IN
Supervisor/Level 4 lead 3rd shift
Answered and processed calls for medical emergencies, IOPO, and hospitals Answered and processed emergency calls for commercial business 1991-2002 One Call Communication-Carmel, IN
PIC/HUNT group
*Handle disputes
*Resporgs/Vanities
Customer Service Representative
Long Distance Operator
Rate Operator
1986-1991 Little Caesar’s-Noblesville, IN
Store Manager
Daily duties: deposits, scheduling, hire/fire, prep, and production EDUCATION
1984 PENDLETON HEIGHTS HIGH SCHOOL-PENDLETON, IN
*BUSINESS, SOCIAL SCIENCES, SPANISH
1984 IVY TECH-ANDERSON, IN
*EMT CERTIFICATE
1984 BALL STATE UNIVERSITY-MUNCIE, IN
*PYSCHOLOGY
SKILLS
Excellent attendance, Able to multitask, 25 + years in customer service, 15+ years in collections, and 5+ years in Order Entry
REFERENCES UPON REQUEST
Contact this candidate