Call center
Resume:
Gina Black
Jeffersonville, IN *****
************@*****.***
Authorized to work in the US for any employer
Work Experience
Lead Associate
Kohl's-Jeffersonville, IN
September 2022 to Present
Customer service. Inventory manager. New accounts leader. Sales. Customer Service Representative
Hertz Rental Car Group-Louisville, KY
July 2021 to October 2021
Responsible for getting customers in a rental car that matched their requests. Customer care position. This was also a sales position and a temporary position. I completed my assignment which was 90 days. Responsible to sell available packages to customers. CULINARY ASSISTANT
CHEDDAR'S-Louisville, KY
July 2018 to January 2019
Ensuring that the kitchen remains clean • Assisting the Culinary Manager with food preparation • Reviewing food orders for accuracy • Ensuring all cooking equipment is in proper working order Deputy Clerk of Court
JEFFERSON CIRCUIT COURT-Louisville, KY
September 2013 to July 2018
Entry of accurate data into Court of Justice case management system • File and retrieve legal documents and court records • Notifies counsel of record/parties as necessary • Issue drivers' licenses and state identification cards • Assist public concerning the status of court cases • Collect fines and fees as necessary • Perform other clerical duties as assigned CORPORATE REGIONAL EXECUTIVE
FOLEY'S MAY COMPANY-Dallas, TX
April 1998 to October 1999
Managed 16 Foley's stores in new accounts performance • Store managers and department managers accountable to me in maintaining credit performance • Trained and motivated executive teams and all store associates on the new accounts program • Maintained #1 regional performance in new accounts from 1998-1999 • Achieved #1 performance in focus areas: cosmetics and ladies shoes for Spring 1999 • Conducted new-hire training classes • Created and trained in zero producer classes that were implemented company wide to increase productivity • Solved customer service and credit issues within my region.
Account Coordinator
Foley's Department Store-Dallas, TX
January 1998 to January 1999
• Developed and delivered comprehensive training programs for new hires, ensuring a smooth onboarding process
• Conducted engaging and interactive training sessions on various topics including product knowledge, sales techniques, and customer service
• Utilized a variety of instructional methods such as presentations, demonstrations, and hands-on activities to enhance learning experience
• Evaluated trainee performance through assessments and provided constructive feedback to facilitate skill development
• Collaborated with subject matter experts to stay updated on industry trends and incorporate relevant information into training content
BUSINESS MANAGER
ESTEE LAUDER COSMETICS, DALLAS MARKET-Dallas, TX
January 1995 to April 1998
Developed sales programs to achieve sales goals • Recruited and hired beauty advisors for my assigned cosmetic counters • Provided continued training for my cosmetic advisor team • Member of Estee Lauder's Advisory Board • Managed the largest counter in the Dallas Market • Managed counter inventory controls • Estee Lauder Business Manager of the year in 1997 Education
Business Management (University)
University of Louisville-Louisville, KY
High school diploma or GED
Business Degree Program
JEFFERSON COMMUNITY COLLEGE
Skills
• Inventory control
• Custodial Experience
• Supervising experience
• Typing
• Sales
• Sales management
• Teaching
• Clerical experience
• Cash register
• Leadership
• Front desk
• Retail sales
• Merchandising
• Customer Service (10+ years)
• Team management
• Customer service
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