Customer Service Team Lead
Resume:
Candace Mapp
Graduate, Sales Associate, Customer Service
Stockbridge, GA 30281
************@*****.***
To secure a position that will enable me to use my strong organizational skills, educational background, leadership expertise, and ability to work well with people. Authorized to work in the US for any employer
Work Experience
Service BDC Representative
Buckhead Mercedes Benz - Atlanta, GA
May 2024 to Present
Assist customers with appointments and all service needs. Maintain professional relationships with clients and companies. Generate business via phone, email, text, and in person contact. Facilitate in open recall and warranty cases.
Service BDC Representative/Team Lead
Jim Ellis Mercedes Benz - Atlanta, GA
August 2021 to Present
Assist customers with appointments and all service needs. Manage small groups within the department.. Maintain professional relationships with clients and companies. Generate business via phone, email, and in person contact. Facilitate in open recall and warranty cases.
Accomplishments
● Promoted to a Team Lead
● Service BDC Campus Winner 2022
● Mentioned on the company's social media and internal page twice for Customer Review, as well as the award.
Optical Technician/ Distribution Clerk
Luxottica - McDonough, GA
May 2017 to July 2021
Inspect and adjust eyewear. Credit company accounts. Repair eyewear. Stock opticals, merchandise, and accessories. Promoted to a new job position.
Service Business Development Rep
BELLAMY STRICKLAND CHEVROLET - Stockbridge, GA
June 2016 to May 2017
Call Center. Take inbound calls. Make outbound calls. Assist with service questions and concerns. Set service appointments. Verbally speak with customers in regards to vehicles, services, recalls. Email customers. Sales/Service Business Development Representative
Toyota - Sandy Springs, GA
December 2014 to June 2016
Create business for the dealership through customer contact. Calling and emailing customers who are in need of a new vehicle and/or service from our dealership and/or helping customers locate vehicles. Call center based. Team lead. Create schedules and submit monthly commissions for the department. Accomplishments
● Top service BDR for the month of April 2015.
● Promoted to a new department.
Skills Used
Assisting customers with excellent communication skills to bring them into the dealership. Also a display of great computer skills to set appointments and verifying information. Customer Service Representative
Lowes - Chamblee, GA
March 2013 to January 2014
Process returns and credit card applications, Handle cash and operate registers. Accomplishments
● Promoted from seasonal cashier to permanent customer service rep Sales Associate
Forever 21
October 2011 to May 2012
Complete wardrobes, Assist customers, Put out new shipment, and detailed cleaning Education
AS in Science
Shorter University - Riverdale, GA
2012 to 2014
College Prep
Riverdale High School
August 2002 to May 2006
Skills
● Managing small department
● Creating and Maintaining professional relationship
● Creating department training booklets
● Cold calling and High call volume
● Generating business
● Upselling
● Customer service
● Microsoft Office
● Scheduling
● Knowledge of CDK-CRM
● Knowledge of Reynolds-CRM
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