Customer Service Administrative Assistant

Charleyanse Howard

Las Vegas, NV

Phone: 725-***-**** Email: ******.********@*****.***

Professional Summary

Results-driven administrative and retail management professional with experience leading teams, streamlining operations, and enhancing customer experience. Skilled in staff training, inventory control, merchandising, and communication. Known for improving operational efficiency and maintaining a positive, collaborative work environment.

Work Experience

Administrative Management, Finish Line — Las Vegas, NV (Dec 2024

– Present)

- Facilitated staff training to improve performance and operational knowledge.

- Led team operations to achieve sales and service goals.

- Coordinated daily store and office activities to enhance workflow efficiency.

- Oversaw multiple projects aligned with store objectives and timelines.

- Managed money handling and opening/closing procedures.

- Prepared presentations and documentation using PowerPoint and Google Sheets. Store Manager, Self Care Marketplace — Las Vegas, NV (Jul 2024 – Present)

- Designed and delivered staff training programs to support team performance.

- Developed sales strategies to increase revenue and customer engagement.

- Managed inventory and minimized stock waste.

- Implemented merchandising strategies to enhance product visibility.

- Provided high-level customer service and complaint resolution. Retail Associate, Finish Line — Las Vegas, NV (Dec 2024 – May 2025)

- Delivered customer service and product support.

- Processed transactions accurately using POS systems.

- Assisted with inventory control and stock accuracy.

- Maintained clean and appealing store presentation. Vice President / Administrative Assistant, Hallway 2A Heart (May 2022 – Sep 2024)

- Supported company leadership with planning, coordination, and operations.

- Managed administrative communication and scheduling. Food Runner, Golden Nugget Las Vegas — Las Vegas, NV (May 2021

– Sep 2023)

- Delivered prompt and accurate food service to enhance customer experience.

- Assisted servers during high-volume periods to support operations.

- Maintained dining area cleanliness and organization. Administrative Assistant, Fort Scott Community College (Aug 2022 – May 2023)

- Performed accurate data entry and maintained information systems.

- Coordinated events and logistics.

- Scheduled appointments and maintained office communication.

- Organized files for efficient document retrieval. Skills

- Staff Training & Leadership

- Customer Service & Sales Support

- Inventory Management & Merchandising

- Project Coordination

- POS Systems & Cash Handling

- Microsoft Office & Google Workspace

- Store Opening/Closing Operations

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