Machine Learning Software Engineering

NKURIYINGOMA Alain

Professional Summary

Results-driven professional with over 5 years of practical experience in Financial and Hospitality. Known for supporting end users, and ensuring smooth operations in both hospitality and financial corporate environments. Dedicated to providing dependable technical and hospitable solutions that enhance user experiences and increase operational efficiency. I look forward to leveraging my skills and work ethic with in a team to build on previous successes. Work Experience

Feb 2023 –

Mar 2025

Customer Service Officer

Bank of Kigali Plc Rusizi, Rwanda

At Bank of Kigali, I supported IT teams in optimizing digital service delivery and ensuring strict compliance with IT and financial controls to safeguard data integrity. I played a key role in promoting secure adoption of digital banking platforms among staff and clients, which enhanced customer trust and improved service efficiency. This position demonstrated my ability to bridge IT operations with financial service delivery, marking a progression from IT support into a more client-facing role that required both technical knowledge and strong communication skills.

• Supported IT teams in improving digital service delivery and system optimization.

• Ensured compliance with IT processes and internal controls to maintain data integrity.

• Encouraged secure use of digital platforms by staff and clients. Jan 2021 –

Dec 2021

IT Assistant

Nyungwe Top View Hill Hotel, Nyamasheke, Rwanda

As IT Assistant at Nyungwe Top View Hill Hotel, I maintained IT infrastructure and network connectivity to reduce downtime and improve guest experiences. My responsibilities included proactive system monitoring, troubleshooting, and providing user support to ensure seamless operations for hotel staff. This role allowed me to refine my skills in hospitality IT systems management and end-user support, while serving as a critical link between technology and guest service quality

• Maintained IT infrastructure and network connectivity, reducing downtime.

• Assisted with monitoring and troubleshooting IT systems.

• Provided user support and technical problem resolution Jan 2019 –

Jan 2020

IT Support Assistant

Airtel Rwanda Musanze, Rwanda

At Airtel Rwanda, I contributed to IT performance checks and security assessments, helping strengthen the company’s IT resilience. I was responsible for troubleshooting network and system issues, minimizing downtime for staff across departments. Additionally, I trained employees on safe and efficient system usage, which boosted digital literacy within the organization. This role gave me valuable exposure to telecom IT operations and advanced my knowledge in enterprise-level systems and cybersecurity fundamentals.

• Conducted IT performance checks and supported security assessments.

• Assisted in troubleshooting network and system issues for staff.

• Trained staff on basic IT and secure system usage. Jan 2018 –

Dec 2018

IT Manager

Olympic Hotel Kigali, Rwanda

As an IT Manager at Olympic Hotel, I managed IT infrastructure, daily operations, and data backup systems, ensuring smooth workflows across departments. I also implemented access controls and provided ongoing technical support to staff, which enhanced both efficiency and data protection. This was my first professional role in IT administration, laying a solid foundation for my growth into larger organizations and more complex system management responsibilities.

• Managed IT infrastructure and data backup systems.

• Implemented basic access controls and supported daily IT operations. Email: ******.*******@*****.***

Cell: +250*********

Education

Mar 2018 – Oct 2023: Bachelor’s degree in Computer Sciences – Software Engineering Certifications

- ISC2 Certificate in Cybersecurity

- Cybersecurity & Data Science (Udemy, LinkedIn Learning)

- Sales & Marketing – ITM Africa Ltd (Aug 2020)

Skills

Language Skills &

English: Fluent

French: Conversational

Kinyarwanda: Native

Swahili: Conversational

Personal Skills:

Organized,

Positive

Team player…

Interests & Achievements:

Sports and competitions

Volunteering,

Rewards…

Programming Languages

● Java,

● Java Script,

● C,

● C++,

● PHP, Python, MSQL

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