Customer Service Satisfaction

MARIA DIAZ

Dallas, TX ***** 972-***-**** ************@*****.***

Experience multi tasker capable on working hi pressure environments. Looking for new opportunities to enhance my 5 years experienced with crisis management and customers satisfaction. Shift Leader, 08/2015 - 05/2018

East Hampton Sandwich Co. – 6912 Snider Plaza, Dallas, TX 75205

• Completed cash and credit card transactions accurately using POS software.

• Trained new employees and talk about daily tasks and responsibilities.

• I was responsible for daily cash handling procedures, maintaining accurate records.

• Resolved conflicts between employees to maintain positive and productive work environments.

• Managed inventory and ordered supplies to keep location well stocked with necessary supplies. Enhanced customer satisfaction through assistance and courteous service, addressing concerns immediately.

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Provided ongoing training for new hires, brin a positive team atmosphere that encouraged growth and development.

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Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

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• Assisted managers in setting goals and monitored progress toward those objectives regularly. Cashier, 07/2015 - 08/2015

Zoes Kitchen – 6800 Snider Plaza Dallas Tx 75205

• Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.

• Led opening and closing procedures and conducted cash control and putting money secured in safe.

• Worked extra shifts during busy periods and covered for call-in employees.

• Restocked and organized merchandise in front of the house.

• Responded promptly to requests for assistance, spills and customer inquiries. Drive-Thru Cashier, 04/2016 - 05/2016

Bubba's Cooks Country – 6617 Hillcrest Ave, Dallas, TX 75205 PROFESSIONAL SUMMARY

WORK HISTORY

• Followed food safety and sanitation guidelines at all times.

• Balanced cash drawer at beginning and close of shift.

• Learned duties for various positions and provided backup at key times. Demonstrated adaptability by adjusting to rapidly changing situations during busy hours, providing top-notch service in spite of any challenges faced.

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Household Manager, 08/2018 - Current

Self Employed

• Managed financial matters for the household, including budgeting, bill payments, and expense tracking.

• Developed and implemented individual care plans tailored to needs of each client.

• Performed cleaning and organization duties.

• Managed financial operations for household of numbered members.

• Scheduled appointments for medical, dental, and self-care needs.

• Creating lessons plans for each client to meet there learning objective's

• Managed time efficiency to maximize productivity. 06/2016

North Dallas High School - 3120 N Haskell Ave., Dallas, TX 75204

• Positive Attitude

• Creative Problem-Solving

• Multitasking

• Time Management

English Spanish

EDUCATION

SKILLS

LANGUAGES

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