Customer Service Representative

Charles Maze

Customer Service Representative

**** ******* ****** 737-***-**** ***************@*****.***

www.linkedin.com/in/charles-maze-352a52172

Professional Summary

Dedicated Customer Service Representative with over 5 years of experience in customer support, account management, and problem resolution. Skilled at assisting customers in remote settings with strong communication and technical proficiency. Currently expanding knowledge in cybersecurity and IT, bringing analytical thinking and adaptability to every role.

Core Skills

• Customer Service & Support

• Critical Thinking & Problem Solving

• Account Assistance & Documentation

• Communication & Team Collaboration

• Remote Work Efficiency

• Computer Literacy

Professional Experience

•Customer Service Representative — Navient / Gallant

Nov 2023 – Present

• Assist customers with account management and inquiries.

• Help customers apply for the Lifeline program and confirm eligibility.

• Research preexisting Lifeline accounts tied to other service providers.

• Provide professional and empathetic customer interactions in a remote setting.

•Customer Service Associate — Sykes/Sitel (Intuit TurboTax)

Jul 2021 – Aug 2023

• Delivered accurate and timely responses to customer account questions.

• Guided customers through software navigation to resolve issues.

• Researched and recommended solutions to customer concerns.

• Supported tax-related inquiries and escalated complex issues appropriately.

•Carts Prep and Flow — IKEA

Jan 2015 – Aug 2018

• Organized and maintained cart flow for customer use.

• Assisted customers with loading merchandise and managing returns.

• Ensured returned merchandise was properly processed and documented.

Education

Rouse High School — High School Diploma (2008–2012)

Currently Studying: Cybersecurity and Information Technology coursework

Contact this candidate