Customer Service Front Desk
Resume:
DAMEKA M LATTIMORE
PO BOX ****
TEXAS CITY, TX **592-1617
*******@*****.***
Career Objectives
To obtain a career within the Hospitality Industry, where I may be able to use the Leasing Agent, Customer Service and Management skills that I have acquired through the years.
Work History
Checking Go, Texas City, Texas
Customer Service Representative May 28, 2013 - Mar 14, 2014
Approved payday and title loans within specified limits.
Met with applicants to obtain information for loan applications and answered questions about the process.
Handled customer complaints and take appropriate action to resolve them.
Cashed payroll checks, third party checks, and processed money orders.
Assisted in western union transactions.
Marketed the business by distributing flyers to the public.
Candlewood Suites, League City, Texas
Front Desk Agent Dec 28, 2011 - Mar 27, 2013
Accommodated extended stay hotel guests by registering and assigning rooms.
Performed routine night audits.
Kept records of occupied rooms and guests' accounts.
Made and confirmed reservations for guests.
Presented statements and collected payments from departing guests.
Managed the Cupboard merchandise store.
Performed inventory on supplies.
Assisted with laundry details.
Fairfield Inn, Texas City, Texas
Front Desk Clerk Jun 12, 2010 - May 12, 2011
Checked guests in and out of hotel.
Assisted in preparing meals and cleaning breakfast room.
Made reservations for corporate events.
Performed monetary handling by cash, credit and debit.
Answered multi-lined phone system.
Updated rewards program.
Whispering Winds, Pearland, Texas
Leasing Agent Mar 02, 2009 - Aug 25, 2009
Leased apartments to prospective residents.
Answered telephone calls for inquiries and resident's requests.
Maintained a professional relationship with the residents.
Assisted in marketing in local area.
Resolved complaints and made follow ups.
Utilized One Site and Yardi computer software.
Followed safety procedures.
Performed random apartment inspections.
Education
Ball High School, Galveston, Texas
High School Diploma/GED
Computer Skills
Typing Speed 30 Words Per Minute
EMail Software (Outlook) Personal Computers
Internet Browser (Internet Explorer, Firefox, etc) Spreadsheet Software (Excel)
Peripheral Devices (Scanners, Printers, etc) Word Software
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