Customer Service Administrative Assistant
Resume:
Aida L. Marin
Chester VA *****
***********@*****.***
OBJETIVE: Job or other demanding role in an ambitious organization that can use
energetic results oriented technical and business savvy individual with a wide
business and technical knowledge base experienced in generating and attaining
clear-cut results.
SUMMARY: Motivated, personable, results-driven, innovative and through business
professional with a successful 10+ year's proven track record.
Known to have talent for quickly mastering technology. Diplomatic
and tactful communication skills with professionals and
non-professionals at all levels has been recognized.
PROFESSIONAL EXPERIENCE:
Support Engineer
Responsible for tier one help desk support
Remotely administered systems to provide transparent migrations
Directed customers through troubleshooting procedures
Maintained database and ticketing systems for customer issues
Applauded by customers a "first - choice" support
Customer Service Representative
Responsible for stocking and customer service
Spanish representative for sales team upon Ft. Carson
Established marketing environment for local venues and events
Assisted management with establishment of work schedules / Wester union send and receive
Administrative Assistant
Performed data entry into various open offices systems
Organized daily agenda for office staff
Managed financial records to include payroll
Field and maintained office systems
EMPLOYMENT HISTORY:
Conduent
12/29/2019- Present
Duties:
Work Force
My Duties in work forces, be in charge of the workforce, assigning cases to workers as requested, prepare hourly production reports verifying that the daily goal of cases processed is met
Transaction Processor II
As a case processor, my Duties Processing the cases assigned to me, each case needs to be processed from start to finish, correctly and efficiently so that it does not come back, preparing your approval or denial letters, in other cases preparing a document request sheet to be able to make a determination on the case.
Lee mar Accounting- Accountant
11/01/2016 – Present
Duties:
My duties at Lee mar Accounting, my position is bookkeeping, such as payroll, taxes, state and federal taxes, audits, and everything related to business accounting books.
EPT – Inspector of Quality
09/2014 to 10/2016
Duties:
My position at EPT was Group Leader; I verified the attendance of my group, assigned work to each quality worker to inspect parts (microchip) on the microscope, to make sure they were clean of defective material and ready to go to market to be installed in automotive airbags.
Amazon fulfillment - Associate Receive Dock
12/2013 to 01/2015
Duties:
Area of receiving products and add to inventory
AAFES - Customer Services Representative
02/2012 to 07/2013
Duties:
Advises the Clients, take payments of credit and debit cards
send Western Union
Hewlett Packard - Support Engineer
03/2006 to 04/2008
Duties:
Take calls from clients try to solve their problems by telephone if you or it could
open ticket for a technician to visit
Ramirez and Company - Administrative Assistant
06/2000 to 05/2003
Duties:
My duties at Lee mar Accounting, my position is bookkeeping, such as payroll, taxes, state and federal taxes, audits, and everything related to business accounting books.
EDUCATION:
University of Turabo
1996 - 2000
Bachelor Degree -Commercial Administration /Accounting
CERTIFICATED::
Microsoft PowerPoint
Microsoft Excel
Microsoft Exchange
QuickBooks 2017
Microsoft Publisher
Network administration
Spider
MMIS
VACMS
ORACLE
PERSONAL:
Fluent in Spanish
Computer Savvy
Team Player
Goal Oriented
Self Starter
Certification
Agent Enrolled of Internal Revenue Services (PTIN)
Agent ACAA of Internal Revenue Service (CAACA)
Notary Public OF Commonwealth Virginia
REFEENCE:
Available upon request.
Contact this candidate