Customer Service Retail
Resume:
Jose Ricardo De Leon
Contact Information
Palm Harbor, Fl, 34684
*************@*****.***
Professional Summary
Reliable and customer service oriented, bilingual professional, with over 15 years of experience in retail customer service and transportation. Proven ability to deliver exceptional service, resolve issues efficiently, and focus on maintaining high customer satisfaction. Skilled in time management, communication, and navigating dynamic environments.
Work Experience
Uber Driver (delivery and passengers)
Self-Employed – Palm Harbor, Florida
Feb 2017 – October 2025
• Provided safe, timely, and courteous transportation to passengers across the city.
• Provided timely and safe delivery of food and packages.
• Maintained a 4.9+ star rating through consistent professionalism and customer care.
• Navigated high-traffic areas efficiently using GPS and local knowledge.
• Managed vehicle maintenance and cleanliness to ensure passenger comfort and food safety.
• Handled cashless transactions and resolved customer concerns promptly. Product Technician
Aaron’s Sales and Lease – New Port Richey, Florida March 2006 –Feb 2017
• Safe and timely delivery, installation and set up of furniture and appliances.
• Loading and securing merchandise, demonstrating products to customers, and verifying product information.
• Assistance to customers on how to use the products and explaining company policies.
• Maintained warehouse clean and orderly; assisted in store duties when needed.
• Collaborated with team members to improve service delivery and customer satisfaction.
Skills
• Excellent verbal and written communication in English and Spanish.
• Conflict resolution and problem-solving
• Time management and GPS and route optimization
• Mobile app navigation (Uber, Lyft)
Education
Bachelor of Arts, Economics major.
University of Havana – Havana, Cuba
1985
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