Customer Service Fulfillment Associate

Kayla Stepney

Temple Hills, MD *****

*********@******.***

+1-240-***-****

Professional Summary

Skilled Warehouse Fulfillment Associate with 1 year of experience in fast-paced environments, specializing in safety protocols and quality standards. Proven ability to train new hires and collaborate effectively with team members to resolve complex issues. Committed to maintaining a safe and organized workspace while delivering exceptional service in high-pressure situations. Seeking to leverage warehouse expertise in a dynamic setting.

Willing to relocate to: Oxon Hill, MD

Work Experience

Amazon Fulfillment Associate

Amazon Warehouse-District Heights, MD

March 2024 to May 2025

• Followed safety protocols and guidelines to ensure a safe working environment for all employees

• Trained new hires on proper procedures for handling returns, emphasizing attention to detail and adherence to quality standards

• Collaborated with team members to troubleshoot complex problems and find effective solutions Cashier/Customer Service

McDonald's-Branch ave, md

May 2023 to February 2024

• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns

• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed

• Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of meals to customers

• Resolved customer complaints or concerns promptly and effectively to ensure a positive dining experience for all patrons

Hotel Front Desk Clerk/Night Auditor

Hilton Garden Inn Hotel-Washington, DC

June 2022 to June 2023

Maintaining the building, room service, cleaninglaundry, checking guest in and out, resolving issues, Education

High school diploma

N/A-Oxon Hill, MD

August 2020 to May 2024

Skills

• Shipping & Receiving (1 year)

• Packaging (1 year)

• Hotel experience (1 year)

• English

• RF Scanner

• Warehouse experience (1 year)

• Cooking (1 year)

• Heavy Lifting (1 year)

• Pallet Jack (1 year)

• Load & unload

• money handling (2 years)

• Materials Handling (1 year)

• Warehouse Management (1 year)

• Merchandising (1 year)

• Order Picking (1 year)

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