Customer Service Front Desk
Resume:
Danielle Gavin
Chesapeake, VA *****
**********@*****.***
Professional Summary
Friendly and detail-oriented customer service professional with 2 years of experience in customer service. Proficient in front desk operations, recruiting, providing exceptional customer service, and cleaning. Previous experiences include warehouse, forklift, cleaning & operating/managing gym facilities, managing inventory and delivery driving. Skilled in Microsoft Office and have a high school diploma. Authorized to work in the US for any employer
Work Experience
Lead Sales Associate
Leslie's Poolmart-Norfolk, VA
April 2025 to May 2025
Greet customers and assist with product inquiries. Perform water tests and prescribe solutions for chemical imbalances. Use POS system to handle purchases.
Help customers set pool installation appointments. restock and handle inventory on the floor as needed. Cashier/Sales Associate
Dollar Tree-Chesapeake, VA
December 2024 to March 2025
Handle POS system and checked out customers at cashiers. Assist customers with finding products and/or inquiries Keep front of store clean and orderly
HR Assistant
Hand 'n Heart Home Care-Chesapeake, VA
August 2024 to November 2024
Assisted in the recruitment process by posting job openings, reviewing resumes, and scheduling in- person application fill-outs.
Administered skills tests for new hires and evaluated tests for new and existing employees Assisted in new hire orientations by providing information on company policies, benefits, and expectations, and answering any questions or concerns Managed the filing and organization of employee personnel documents and ensured up-to-date compliance and accessibility
Assisted in setting up employee applications and troubleshooting basic login issues. Front Desk Associate
Planet Fitness-Virginia Beach, VA
February 2024 to April 2024
Responsible for maintaining a comfortable, clean, and friendly atmosphere for members and guests, and providing service that exceeds the expectations of members. Tile Setter Helper
All About Tile-Virginia Beach, VA
June 2023 to January 2024
Supported tile mechanics in laying, flooring and subflooring, grouting, and site demolition. Stock Picker
QVC-Suffolk, VA
October 2023 to December 2023
Operate & utilize Stock Picker PIT, fulfilling orders by retrieving inventory throughout the warehouse with heights of up to 50ft. Wrap pallets and complete orders using an RF Scanner. Problem Solver
Amazon Fulfillment Center-Chesapeake, VA
February 2023 to July 2023
Fulfilled orders of Amazon customers. “Problem solving” aka fulfilling lost item order destinations in order to complete orders.
Researched items on Amazon in order to trace ASINs to find item destinations in the warehouse. Cleared jams in the warehouse on conveyor belts. Handled totes of up to 50lb on a daily basis. Loaded and unloaded trucks using pallet jacks.
Shift Leader
Total Access Fitness-Virginia Beach, VA
June 2022 to March 2023
Duties included: leading fitness center tours of potential members, registering new members, collecting dues, conducting monthly data pulls to identify delinquent accounts, contacting delinquent account members, maintenance/cleaning of all fitness equipment and facilities, and training new hires. DoorDash Delivery Driver
DoorDash-Virginia Beach, VA
February 2020 to June 2022
Provided quality customer service to DoorDash customers through timely and courteous food/beverage delivery and adherence to DoorDash policies.
Delivery Driver
Moyock Pizza Kitchen-Moyock, NC
May 2021 to December 2021
Responsibilities included verifying accuracy and providing mobile delivery of customer orders. Dairy Queen Crew Member
Dairy Queen-Virginia Beach, VA
April 2019 to June 2019
Apr - Jun 2019
Responsibilities: Provide outstanding service to Dairy Queen customers. Also responsible for maintaining cleanliness of restaurant equipment, as well as ensuring cleanliness of internal and external facilities and grounds.
Education
High School Diploma
Greenbrier Christian Academy-Chesapeake, VA
May 2019
Skills
• Forklift
• Microsoft Word
• Communication skills
• RF Scanner
• Delivery driver experience
• Order Picking
• Heavy lifting
• Shipping & Receiving
• Microsoft Excel
• Warehouse Experience
• Organizational skills
• Recruiting
• Pallet Jack
• Human Resources
• Load & Unload
Certifications and Licenses
Driver's License
Forklift Certified
November 2021 to November 2024
Contact this candidate