Patient Support Representative
Resume:
Jowanna Christopher, Patient support representative
+1-925-***-****, ******.***********@*******.***
PROFESSIONAL
SUMMARY
Accomplished professional with expertise in patient support steps to intervene and diffuse using a keen eye for detail. Accomplished professional with expertise in patient support and first aid administration. Skilled in interpreting procedures, active listening, and problem escalation to ensure accurate communication and effective patient care. Committed to enhancing patient experience and operational efficiency through detail-oriented documentation and timely prioritization.
WORK HISTORY
Oct 2022 — Current SECURITY GUARD/PATIENT SUPPORT, Securitas Security Services USA
Concord,
CA
• Provide customer service to clients by carrying out safety and security procedures, site-specific policies and emergency response activities.
• Respond to incidents and critical situations calmly and with problem-solving.
• Conduct regular and random patrols around the business and perimeter
• Clean equipment properly after each patient transport to reduce infection.
• Delivered front-office administrative support and clinical assistance to patients.
• Actively participated in employee training and classes to improve skills.
• Assisted nursing staff with patient care, improving efficiency and service quality.
• Executed security rules and procedures, escorting non-compliant individuals out.
• Communicated with security team and supervisors using radios and phones.
• Enforced security policies, removed violators to maintain safety.
• Wrote detailed reports of security breaches and investigations Jun 2020 — Sep 2022 ASSISTANT OFFICE ADMINISTRATOR, ALL IN ONE BILLING & ASSOCIATE
San Francisco,
CA
• Maintained a clean work environment through coordinating cleaning schedules.
• Managed office supply inventory and placed orders to maintain stock.
• Facilitated onboarding process for new employees with orientation and training materials.
• Processed expense reports accurately and submitted on time.
• Supported department heads with scheduling, correspondence, and project coordination.
• Coordinated communications, financial processing, registration, and recordkeeping.
• Provided front desk backup assistance when needed. Feb 2021 — Dec 2021 Patient support representative, Antioch medical center Antioch CA
• Verified insurance details and clarified billing inquiries to streamline patient check-in and enhance overall administrative accuracy.
• Resolved patient concerns regarding medication instructions, ensuring clear communication that enhanced treatment adherence and overall care quality.
• Supported patients in navigating healthcare resources, increasing engagement and fostering timely access to necessary medical services.
• Clarified patient eligibility criteria for specialized programs, increasing access to tailored healthcare services and supporting equitable patient outcomes. Nov 2018 — Jan 2020 CUSTOMER SERVICE ASSOCIATE, H&M Hennes & Mauritz Walnut Creek
• Handled customer complaints professionally yielding positive feedback.
• Maintained high product knowledge and provided accurate customer information.
• Built strong client relationships through attentive listening and empathy.
• Informed customers of special promotions and product details.
• Provided product and service recommendations.
• Operated cash register accurately minimizing discrepancies.
• Conducted regular price checks to ensure accurate pricing.
• Resolved associate, tool, and service delivery issues from statistical reports. EDUCATION
- Present High School Diploma, Pittsburg High School Pittsburg, California
• Graduated with 3.0 GTA
SKILLS First Aid administration Intermediate Interpreting procedures and instructions
Intermediate
Complex Problem-Solving Advanced Reporting skills Advanced Detail orientation Advanced Active listening Expert Customer service Expert Problem escalation Expert
Information verification Expert Patient communication Expert Time prioritization Interpersonal skills
Documentation accuracy
REFERENCES Dina McWilliams - All In One Billing & Asst.
Albert chung - UCSF SAINT FRANCIS HOSPITAL
******.**@*****.*** - 415-***-****
Leticia Reynol - USF Saint Francis hospital
Reynol;****@*****.*** - 650-***-****
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