Customer Service Assistant Manager

Emilie Neeley

Gadsden, AL *****

*************************@***********.***

+1-256-***-****

Work Experience

Assistant Manager/Team Lead

Unipres Alabama-Steele, AL

July 2023 to Present

• Led a team of 30 or more employees, providing guidance and support to ensure successful completion of projects

• Monitored team performance and provided regular feedback to drive continuous improvement

• Successfully managed multiple projects simultaneously, ensuring timely delivery within budget constraints

• Resolved conflicts within the team by facilitating open dialogue and promoting a positive work environment

• Served as a liaison between upper management and the team, effectively communicating goals, objectives, and expectations

• Ensured compliance with company policies, procedures, safety regulations at all times

• Established clear expectations for individual roles within the team, promoting accountability and ownership of tasks

Owner/manager

Lawn care-Gadsden, AL

July 2012 to September 2018

Landscaping, pressure washing,cleaning,got forklift certified,and Osha certified

• Led a team of 26 employees, providing guidance and support to ensure efficient operations

• Developed and implemented strategies to improve productivity and streamline processes

• Managed daily operations, including scheduling, inventory management, and customer service

• Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs

• Maintained high standards of quality control to ensure customer satisfaction

• Created and maintained budgets, monitoring expenses to meet financial targets

• Negotiated contracts with vendors to secure favorable pricing terms

• Developed strong relationships with key stakeholders, fostering partnerships for business growth opportunities

• Implemented employee recognition programs that increased morale by 65% Popeyes assistant manager

Popeye's Restaurants-Gadsden, AL

September 2013 to 2014

Unloading trucks,prep,cashier,frontline,order filler,customer service, cleaning Subway Sandwich Artist

Subway-Gadsden, AL

July 2012 to September 2013

Sandwich artist,inventory,cashier,prep,customer service,cleaning Caregiver

Education

General Studies (Ged)

J F Ingram State Technical College-Columbiana, AL

March 2019 to July 2019

Skills

• Meal Preparation

• Management

• Caregiving

• Tutoring

• Mowing

• Laundry

• Landscape Maintenance

• Training & development

• Cleaning Experience

• Alzheimer's Care

• Dementia Care

• Supervising experience

• Senior Care

• Customer service

• Machining

• Food Preparation

• Forklift

• Home Care

• Cooking

Certifications and Licenses

Forklift Certification

Food Handler Certification

OSHA 10

Driver's License

Contact this candidate