Support Specialist Customer

Misty Green

Mocksville, NC ***** 336-***-**** *********.*****@*****.***

SUMMARY

Dynamic and results-oriented professional with a proven track record at Clemmons Fire Department, excelling in problem-solving and relationship building. Spearheaded community outreach initiatives, significantly enhancing local engagement. Achieved cost reductions through effective negotiation and efficient time management. Dynamic individual with hands-on experience in office management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

SKILLS

• Problem-solving

• Team collaboration

• Relationship building

• Classroom management

• Time management

• Positive reinforcement

• Parent interaction

• Conflict resolution

• Active listening

WORK HISTORY

OFFICE MANAGER/FLSE I 09/2019 to April 2025

Clemmons Fire Department Clemmons, NC

Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

Oversaw office inventory activities by ordering and requisitions.

Conducted regular inventory assessments of office supplies, ordering necessary items

Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.

Streamlined office operations by implementing efficient filing systems and organizational strategies.

Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.

Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.

Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.

Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.

Worked with upper administration on comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.

Reduced costs with budget monitoring and expense tracking for essential supplies and equipment.

Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.

Built relationships and communicated with the public to provide best learning environment for children and seniors about life and hazardous situations.

OFFICE MANAGER/FLSE I 01/2015 to 06/2017

City of Statesville Fire Department Statesville, NC

Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

Processed payroll for 80 employees and assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the department.

Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.

Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.

Built relationships and communicated with the public to provide best learning environment for children and seniors about life and hazardous situations.

Chose materials and developed lesson plans to enhance skills for individual students.

Utilized innovative teaching strategies to effectively engage students in learning proper ways to handle life threatening situations.

EDUCATION

Associates Degree – Business Administration, Rochcville University

Business Certification – Human Resources, ECPI University

Current NC Esthetic License – Dermacademy, Demalogica Institute

CERTIFICATIONS

Admin Business Manager, Notary Public, and OSFM Fire and Life Safety Educator

Corrective Microneedling, Lash Lift and Extensions

References

Kari Mathis – 336-***-**** Personal

Chief Jerry Brooks – 336-***-**** Professional

Mike Billings 704-***-**** Professional

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