Pharmacy Technician Patient Care
Resume:
KATHLEEN HURST-BROWN
********.***@*****.***
** ********* *******, ********, ** 01022
Pharmacy Technician seeking a part time, remote position utilizing my personal and professional skills and relationships gained in my extensive career as a pharmacy technician.
HIGHLIGHTS OF QUALIFICATIONS
Strong communication skills, team player, attention to detail and compassionate about helping patients and families.
Focus on total patient care from working with nursing agencies to set up home care to working with manufacturers to get co-pay assistance.
Patient advocate educating schools on how to deal with children with bleeding disorders.
Hemophilia and other bleeding disorders experience and knowledge.
Proficient in requirements for HIPPA and PHI disclosure.
Licensed Pharmacy Technician in MA and CT.
WORK EXPERIENCE
Clinical Specialty Infusion Pharmacy (CSI)
Pharmacy Technician/ Patient Care Coordinator 2023 - Current
Patient advocate to help patients maximize insurance and benefits.
Proactively contact patients to schedule medication orders.
Experienced in running test claims, coordinating Copay Assistance with manufacturers and financial hardship applications.
Consistently completed and tracked necessary clinical assessments to meet requirements for Medicare, Medicaid, and Specialty Accreditations.
Optum Infusion Pharmacy
Patient Care Coordinator (PCC) Bleeding Disorders 2021 - 7/2022
Recognized for developing strong rapport with manufacturer representatives, patients, and families.
Patient advocate, handled claims, copay assistance, tracked clinical assessments to meet insurance standards.
Aided in branch preparation for URAC, ACHC, Medicare, and State Board inspections/audits and in the training of new hires to the PCC role.
Diplomat Specialty Infusion Group
Consumer Advocate/Pharmacy Technician 2016 - 2021
Proficient in fulfilling and packaging orders for Specialty Infusion patients, with strong attention to detail and accuracy.
Aided pharmacists in triaging phone calls and handling 24 hours on-call services.
American Homecare Federation, Inc.
Pharmacy Technician and Administrative Assistant 1997-2016
Telephone communication with multidisciplinary health care teams, medical records management, and billing and collections.
Contributed to community events for Bleeding Disorders with New England Hemophilia Foundation, Hemophilia Foundation of America, Connecticut Chapter, and the Aids Foundation.
EDUCATION
Holyoke Community College, Holyoke, MA
Associates Degree in Business Management 1990
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