Billing Posting Specialist, Patient Represtentive, Customer Service

SHENEQUA MITCHELL

Email: ********.********@*****.*** Milwaukee, WI Phone: 414-***-****

Professional Summary

Customer service-oriented professionals with over 10 years of administrative experience. Ensures smooth patient flow by providing prompt attention to pulling patient charts and necessary medical records, gathering accurate billing and financial information, and reviewing intake materials for accuracy and completeness.

Work Experience

Cash Application Specialist August 2019-August 2025

Milwaukee Health Service Inc-Milwaukee, WI

Direct contact with patients to research and resolve payment account inquiries.

Apply and reconcile daily cash deposits via mail, lockbox, EFT and credit card

AS400-EPIC

Maintain strict confidentiality, adhere to all HIPAA and PHI guidelines/ regulations.

Patient Access Representative August 2016-August 2019

Milwaukee Health Services Inc-Milwaukee, WI

Schedule patient appointments to maximize provider schedule capacity.

AS400

Collect mandatory patient information to ensure accurate demographic entry

Coordinate patient information collection related to sliding scale fee program

Enrollment Specialist February 2016-May 2016

Kelly Services- Center Pain Management-Care sync-Milwaukee, WI

After Medicare patients are seen daily with Providers, enroll them in a Medicare program provided to patients to manage their health information.

Manage customer Service, faxing information daily, spreadsheets, and preparing next day appointments.

Make sure patients are signing Consent forms / HIPAA Authorization to release Healthcare information.

Education

High School Diploma

Bay View High School

September 1985-June

Medical Administrative Assistant (Associate degree of science)

June 2013-February 2014

Ultimate Medical Academy

2013 to 2014

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