Customer Service Entry-Level Financial

CHAUNTAE BURTON

757-***-**** ********@*****.*** **************@*****.***

Advance entry-level financial knowledge and customer service skills to help clients grow within a dynamic banking environment. Creative and engaging Visionary leader, dedicated to aligning organizational business goals with quality work to achieve consistent success. Highly motivated employee with desire to take on new challenges. Strong work ethics, adaptability, and exceptional interpersonal skills. working effectively unsupervised and quickly mastering new skills.

April 2024-Current

LENDMARK FINANCIAL SERVICES

Fulling Clients financial needs.

Taking credit applications.

Meeting Monthly goals

Collecting monthly payments

Notarizing legal documents

March 2022- March 2024

CAPITAL ONE BANK, MCLEAN VA 22101

Troubleshooting Clients account.

Taking payments and credit applications.

Ensuring Clients get the best customer service.

Educating customers on products and services.

Scra accounts.

July 2019- February 2022

CLAIM PROCESSOR, WPS HEALTH SOLUTIONS, HAMPTON VA 23666

Analyzed contracts and claim systems to apply appropriate benefit amounts.

Verified claim data correctness in preparation for processing.

Maintained comprehensive database for enrollment data, claim submission and payment information.

September 2017- June 2019

CUSTOMER SERVICE SUPERVISOR, FANIEUL, HAMPTON VA 23666

Assessed team member performances by delivering one-on-one coaching to promote better service.

Monitored service desk ticket queues to facilitate timely response and resolution.

Set clear expectations and helped employees pursue optimal paths for achieving each target.

Audited time records submitted by clients to verify conformance with appropriate administrative policies and regulations.

February 2010- August 2017

SENIOR ACCOUNT MANAGER, PORTFOLIO RECOVERY ASSOCIATES

Arranged for debt repayment and established repayment schedule based on customer finances.

Received payments and posted to appropriate customer accounts.

Met demands of busy collections group by performing high volume of daily calls.

Notified customers of delinquent accounts with attempt to collect outstanding amounts.

Developed collection methods to achieve or exceed company financial goals.

Education

June 2003

High School Diploma, Warwick High School

Ashford University Human Resource

Skills

Leadership experience

Computer proficiency

Communication skills

People skills

Collaboration talent

Notary

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