Desktop Support Project Management

PATRICK MWIINGA

Network Administrator/ Desktop Support analyst

Phone: +260-***-***-*** / +260-***-***-*** Email: *****************@*****.*** Address:Lusaka, Zambia PROFESSIONAL SUMMARY

Seasoned IT professional with 11+ years of expertise in system administration, network infrastructure, and project management. Proficient in designing and deploying LAN/WAN solutions, managing fiber optic installations, and ensuring robust cybersecurity. Adept at leading cross-functional teams, resolving complex technical issues, and optimizing IT systems for organizations like Hitachi and Harinet. Cisco-certified with hands-on experience in SD-WAN, Fortigate firewalls, and layer 2/3 technologies.

KEY SKILLS

Professional Skills

• Project Management Team Leadership Stakeholder Communication

• Problem-Solving Budgeting & Resource Allocation Compliance & Safety Protocols

• Technical Documentation User Training Multitasking Technical Skills

• Network Administration (Cisco, HP, MikroTik) SD-WAN & Fortigate Firewalls

• Fiber Optic Installation & Splicing GPON & VoIP Implementation

• DHCP/DNS Management CCTV & Security Systems

• MS Office 365 and One Drive Disaster Recovery Planning Active Directory CAREER HIGHLIGHTS

• Spearheaded 15+ ICT projects at Hitachi, including SD-WAN deployment,CCT TV, LAN, WAN in all 8 sites in Zambia reducing network downtime by 40%.

• Designed and implemented a 300+ strand fiber optic ring at Nampak, enhancing data transmission efficiency.

• Kalumbila mine Installed 100+ network points for First National Bank’s LAN, and Vast satellite improving connectivity across departments.

• Kalumbila designed and implemented a GPON fibre ring

• Kansanshi Mine: Implemented GPON fiber for the Kansanshi Golf Estate camera security systems and LAN

• Kafue Steel Plant: Designed a fiber topology and implemented the network.

• FNB head office designed and implemented LAN and VoIP system PROFESSIONAL EXPERIENCE

Cisco Global Field Engineer Vumela IT Services – Part Time 2024 Providing support to different companies across Zambia and Africa.

• Providing technical support and field engineering services for cisco products

• Troubleshooting and resolving network related issues

• Assisting clients in implementing and optimizing cisco solution

• Collaborating with internal teams to ensure service excellence Network Administrator/ Desktop Support Specialist Hitachi Construction Machinery Zambia April

2021 – 2024

Led IT infrastructure projects, ensuring seamless network operations and cybersecurity.

• Configuration and adopting of Access Points Configuration of HP Network Switches.

• Configured Fortigate firewalls, cutting security breaches by 90% through real-time threat monitoring.

• Managed disaster recovery plans, achieving 99.9% system uptime for critical operations.

• Remote troubleshooting and fault finding on the network and system.

• Monitoring Servers and Networks for 8 sites Application support.

• Troubleshoot MPLS and broadband links Configure hosted IP Voice.

• Mikrotik and Cisco routers configuration.

• SD-web configuration and monitoring Configuration of fortigate firewall.

• Monitoring of all network connectivity for all the sites in Zambia

• Desktop system (Password, Level of access, User Virus Update, Mail deliver)

• Asset management, tracking IT equipment’s and software licenses

• Active directory, file and print servers.

• Training and on boarding, supporting user with IT training and promoting best practices

• Support employees remotely if possible to ensure effective and timeous IT support.

• Support of all desktop software and hardware including rebuilds corrective action in case of hard /software failure for all computers.

• Collaboration working with departments and escalate complex issues.

• Assist in the implementation of IT project planning and reporting

• Budget and resource management.

• Governance, documentation (SharePoint, ms projects.

• Security and compliance support to respond to incidents according to priories of the ticket,

• Ensure that operating system are all up to date. Report on status monthly

• User management, managing user accounts and access rights securely

• System maintenance by perform routine checks and to ensure system uptime Assistant Project Manager (Fiber) Harinet Limited Solutions January 2020 – April 2021 Coordinated fiber optic installations and resource allocation for high-impact projects.

• Supervised 10+ fiber optic projects, completing installations 20% ahead of schedule.

• Reduced project costs by 15% through efficient resource allocation and vendor negotiations.

• Trained 15+ technicians on fiber splicing, improving team productivity by 25%. Camera Technician Intelligent Mobility Solutions (IMS) November 2018 – November 2019

Installed and maintained Speed trap camera systems for enhanced monitoring.

• Installed 200+ cameras nationwide, boosting surveillance coverage by 40%.

• Reduced equipment downtime by 50% through proactive maintenance and rapid repairs.

• Installing and configuring camera equipment and system

• Performing regular maintenance on camera and associated equipment

• Calibration of cameras

• Making sure the cameras dumps images on the sever when are brought back from deployment

• Managing the network infrastructure

Field Technician Sales Technician Genesis Office Systems 2013–2018 Provided comprehensive IT support across diverse industries, managing hardware/software troubleshooting, network installations, and user assistance. Specialized in deploying enterprise systems (Microsoft 365, PABX, VSAT, fiber) for clients in banking, mining, and education sectors.

• Keeping informed on technical products specification and functionalities

• Consulting with IT developers and management on the product offering

• Assessing potential clients, IT needs and recommending products

• Identifying marketing opportunities and developing sales leads

• Preparing and delivering sales pitches and product demonstration

• Initiating after-sales technical support based on requirements and feedback

• Ensuring competitiveness by analysing and researching industry trends

• LAN and WAN Network installation

• Fibre optic installation

• Point to Point Radio installation VOIP System installation

• CCTV installation Vsat installation

• Repair on laptops and desktop

• Software and hardware support for different companies EDUCATION

• BSc (Hons) Computing (Final Year) University of Greenwich via ZCAS University

• Cisco Certified Support Technician (Networking) Pearson Vue

• Advanced Diploma in Computer Science Zambia Institute of Management (ZAMIM)

• GCSE Certificate Hillcrest Technical High School REFERENCES

• Mr. David Mwila Mfula Sales Manager, Genesis Office Systems +260-***-***-***

• Ms. Maureen Pikiti Business Support System, Hitachi +260-***-***-***

• Mr. Masauso Ndhlovu Technical Sales Manager, Harinet Limited Solutions +260-***-***-***

Contact this candidate