Customer Service Sales Manager
Resume:
Charlotte, NC *****
******.*****@*****.***
EDUCATION AND TRAINING
Bachelor of Science
Sports Management
Hampton University, Hampton, VA
May 2012
ALEXUS BYRD
SUMMARY
Motivated and dynamic professional seeking a challenging and growth-oriented position within a forward-thinking organization. Passionate about leveraging creative marketing, exceptional customer service, and strong interpersonal skills to drive business success. A results-driven team player with an open-minded approach to problem-solving and innovation. Eager to contribute to a company that values ambition, fosters professional development, and provides the freedom to excel without limitations—because growth is the key to success!
SKILLS
Activity planning
Group management
Safety protocols
Customer service
Team collaboration
Communication skills
EXPERIENCE
RETAIL MERCHANDISER
Buy Buy Baby/Spirit Halloween Charlotte, NC July 2023 - November 2023
Set up and maintained seasonal merchandise displays, following corporate guidelines.
Followed planograms to ensure proper product placement and signage.
Assist with store setup and teardown for the seasonal operation.
Monitored inventory levels, and assisted with restocking and replenishment.
Worked closely with store management to optimize store layout and customer flow.
SALES MANAGER
Hibbett Sports Charlotte, NC October 2016 - June 2023
Oversaw daily operations of the shoe department, ensuring sales goals were met or exceeded.
Trained, coached, and managed sales associates to provide excellent customer service and product knowledge.
Developed and implemented effective sales strategies to boost revenue and foot traffic.
Monitored inventory levels, managed stock replenishment, and coordinated with vendors to maintain optimal product availabilty.
Handled customer inquiries, resolved complaints, and fostered a positive shopping experience.
MATERIAL HANDLER/FORKLIFT OPERATOR
Frito-Lay Charlotte, NC January 2021 - February 2022
Operated forklifts and other material-handling equipment to transport, load, and unload products.
Assisted with shipping and receiving operations, including verifying incoming shipments, and preparing outbound orders.
Followed safety procedures, including proper lifting techniques and hazard awareness, to prevent workplace injuries.
Ensured accurate inventory tracking by scanning, labeling, and organizing materials in designated locations.
Collaborated with team members and supervisors to improve workflow efficiency and meet productivity goals.
PACKAGE HANDLER/DELIVERY DRIVER/ SORTER
Amazon Logistics/Warehouse Charlotte, NC November 2018 - August 2021
Loaded and unloaded packages efficiently for residential and business deliveries.
Received, scanned, and sorted packages for timely distribution.
Followed all safety procedures and company policies to prevent damage or delays.
Adhered to traffic laws, safety protocols, and company guidelines.
Operated delivery vehicles safely while following assigned routes.
TRAFFIC CONTROLLER
Duke Energy Charlotte, NC June 2017 - May 2019
Directed and controlled traffic flow around Duke Energy work zones to ensure the safety of workers and the public.
Setup, maintained, and removed traffic control devices, such as cones, signs, and barricades.
Conducted pre- and post-shift inspections of traffic control equipment, and reported any issues.
Responded quickly to emergencies, accidents, or unexpected hazards to maintain worksite safety.
Monitored traffic patterns and adjusted controls as needed to minimize congestion and hazards.
RECREATION ASSISTANT/CHILDHOOD CARE
Mecklenburg County Parks and Recreation Charlotte, NC June 2017 - May 2018
Planned, organized, and led recreational and educational activities for children and seniors of various age groups.
Communicated effectively with parents, guardians, and staff regarding program activities and participant needs.
Supervised and engaged with children in structured and free-play settings to promote physical activity and creativity. creativity.
Monitored children's behavior and provided guidance to encourage positive interactions.
Assisted in setting up and cleaning activity areas, equipment, and supplies.
ACCOMPLISHMENTS
Deans List all 4 years of college
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