Customer Service Technical Support

ROSA ISELA RODRIGUEZ LOPEZ

*** *** ******* ****, ******, Texas

+1-956-***-**** *********@*****.***

My career has been in the IT field, and with this in mind, I have experience managing systems related to customer service, logistics, warehousing, invoicing, accounting, banking, and payroll. It's also important to mention that I've led a team of six people. EXPERIENCE

JULY 2009 - CURRENT

SYSTEM COLABORATOR, UANL

Design, development and training to work team in the use of smartObjects and appserver with Progress V 10.b.

- Implementation of best practices.

- Analysis and development of the SIASE Financial System which includes the Warehouse, Purchasing, Accounting, Budgeting and OutGoings modules.

- Technical support to the development team, doubts in the language arise.

- Migration of the SIASE Financial System under the Governmental Accounting scheme

- Imparting of Progress basic course

APRIL 2008 – JULY 2009

PROGRAMMER ANALYST, CNCI

Development and maintenance for the sales commissions system with Progress 4gl V10.b. Using SmartObjects, appserver and webClient.

- Support for the broker's services both graphical and web. SEPTEMBER 2007 – MATCH 2008

SOFTWARE DEVELOPER, ALEN MEXICO

Developer and maintenance for the sales commissions system with Progress 4gl V10.b. Using SmartObjects, appserver and webClient.

JULY 1999 – SEPTEMBER 2007

ANALYST PROGRAMMER, CABLEVISION / MULTIBIP

Support and development of customer service, logistics and messaging systems. - Implementation of the collection system for Cablevision and Multibip under appserver/webClient environment.

TRAINNING

Universidad Autonoma de Nuevo Leon, San Nicolas de los Garza, Nuevo Leon, Mexico.

- Bachelor's Degree in Administrative Informatics from 1992 - 1996 (Graduate)

- Master's Degree in Corporate Finance (Degree pending) Scrum Master 2024

SOFTWARE KNOWLEDGE

Language Level

Progress 4GL Advanced

Progress appserver Advanced

Progress PASS Basic

Data Base

Progress Medium

Other

Project Medium

Erwin Medium

Linux Basic

Office Advanced

SKILLS

- Assertive communication

- Empathy

- Decision making

- Conflict management

LEADERSHIP

My leadership is based on empathy, vision and teamwork, always seeking collective growth. 2

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