Customer Service Call Center

ALEXANDRA BENTON

North Versailles, PA ***** 412-***-**** ***************@*****.***

SUMMARY

Certified and experienced Cardiac Monitor Technician with proven ability to analyze and interpret ECG rhythms, prepare accurate reports, and collaborate with physicians and healthcare teams. Skilled in telemetry systems, patient communication, and maintaining precise documentation. Adept at thriving in fast-paced environments while ensuring patient-first service.

SKILLS

• ECG analysis & rhythm interpretation • Telemetry monitoring systems

• Cardiac documentation & reporting • Healthcare coordination & patient support

• Electronic health records (EHR) • Patient & physician communication

• Critical thinking & problem-solving • Attention to detail & accuracy

• Time management & multitasking • Call center & phone communication skills EXPERIENCE

Allegheny Health Network – Monroeville, PA

Cardiac Monitor Technician 09/2021 – Present

• Analyze and interpret patient cardiac rhythms using telemetry systems, escalating abnormalities per notification criteria.

• Prepare and document reports including rhythm changes, daily updates, and critical notifications for physician review.

• Collaborate with physicians, nurses, and allied healthcare professionals to communicate accurate and timely ECG findings.

• Assist in equipment setup, troubleshooting, and workflow to ensure continuous monitoring and quality patient care.

Peace Love & Little Donuts – Monroeville, PA

Manager 05/2014 – 08/2017

• Directed daily operations and ensured efficient, high-quality service delivery.

• Supervised staff schedules to optimize workflow efficiency and team coverage.

• Trained and onboarded employees, reinforcing accuracy, customer service, and operational compliance.

• Coordinated catering orders and oversaw timely deliveries with strong attention to detail. Chick-fil-A – Monroeville, PA

Team Member 05/2014 – 06/2015

• Maintained high standards of customer service through collaboration and teamwork.

• Assisted in training new team members on operational procedures and customer service skills.

• Managed inventory by monitoring product availability and organizing stock for efficiency. Point Pleasant Retirement Home – North Versailles, PA Server 10/2012 – 05/2014

• Provided exceptional service to residents during meal times with patience and care.

• Collaborated with kitchen staff to ensure timely and accurate food delivery.

• Assisted residents with meal orders, demonstrating strong communication and support skills. EDUCATION & TRAINING

Associate of Science in Nursing

Western Pennsylvania School of Nursing – Pittsburgh, PA High School Diploma

East Allegheny High School – North Versailles, PA

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