Operational Technology Data Analytics

VENKAT KOLLI

DevOps architect & Client Operations

Greater Boston 978-***-**** *********@*******.*** venkat-kolli.com linkedin.com/in/venkat-kolli2025

AWS Solutions Architect with hands-on experience and proven track record directing DevOps and Customer Support Engineering teams to deliver exceptional service and operational efficiency, ensuring alignment with organizational goals and customer needs.

AWS Transformation Leader: Architecting AWS infrastructure as per the AWS well-architected framework, deploying and managing complex infrastructure. Achieved 99% reliability and improved 30% cost efficiency on multi-million-dollar AWS infrastructure costs.

Performed CI/CD pipeline development, infrastructure automation, and monitoring setups for proactive alerting.

Architected and maintained high-throughput data pipelines leveraging AWS Glue, Redshift, Kafka, and ETL jobs, enabling real-time analytics and improving data processing efficiency.

Team lead: Built and managed DevOps staff with a budget of $2M, including hiring, performance, and mentorship

Client Engagement: managed high-performance teams for rapid deployment, build-outs, maintenance, and reliability.

Compliance: Led PCI, HIPAA, and SOC2 strategies with full build-out of compliance, processes, and controls.

Technology Migration: Owned the complete overhaul and on-site migration to AWS cloud-based containerized systems, Docker, and Kubernetes.

KEY SKILLS

Strategic Planning & Execution

Infrastructure Automation

DevOps & Cloud Computing

Strong Project Management

Python, Ansible and Terraform

AWS Docker Kubernetes.

AWS Architecture Design

IaC and cloud Formation

Data-Driven Decision Making

AWS Glue, Redshift, Kafka, and ETL

Cross-Functional Collaboration

HIPAA & SOC Compliance

CI/CD Pipeline Development

RCA & Incident Management

Monitoring Dashboards

AWS services expertise in IAM, VPC, S3, RDS, EC2, ECS, Glue, Redshift, Kafka, CF, CW, API GW, WAF

PROFESSIONAL EXPERIENCE

Neuroglee Therapeutics Director of DevOps. Boston, May 2022 – Present

Spearheaded the architect and launch of a digital therapeutics platform for Minor Cognitively Impaired (MCI) patients, enabling remote therapy management with clinician oversight. Lead audits and contribute significantly to managing internal requirements to achieve SOC2 compliance.

Leading team of DevOps engineers to actively architect, manage, optimize, and maintain the AWS cloud infrastructure with EC2, RDS, S3, VPC, IAM, CloudWatch, CloudFront, ECS, and code Pipeline.

Created Python, Cloud-Formation, and Terraform scripts to automate infrastructure deployment, resulting in a 40% increase in deployment efficiency and duplicating the infrastructure for more hospitals.

Architected and maintained high-throughput data pipelines leveraging AWS Glue, Redshift, Kafka, and ETL jobs, enabling real-time analytics and improving data processing efficiency.

Deployed monitoring dashboards, notifications, and escalation processes to maintain SLAs.

Attained HIPAA and SOC compliance certifications, demonstrating rigorous adherence to industry standards and regulatory requirements.

Manage upgrades, compliance, and maintenance while overseeing the CI/CD release management process.

Cogito Corporation Senior Manager, Cloud Ops & Customer Success, Boston Sep 2019 – Apr 2022

Steered the management of a fully managed AWS-hosted SaaS application, ensuring system performance and SLA adherence. Daily monitoring for optimal health and proactive error monitoring across the network. Implemented daily monitoring, alert notifications, and automatic recovery processes for fault conditions, enhancing system resilience.

Managed deployment and upgrade processes using Python, Ansible, and CloudFormation stacks, streamlining deployments and reducing upgrade times by 30% through automation.

Maintained infrastructure performance to a 99.99% SLA, effectively managing a $1M monthly AWS expenditure while implementing cost-saving measures without sacrificing redundancy.

Supported audits and secured SOC2 and PCI compliance certifications, ensuring stringent adherence to industry standards.

To enhance platform capabilities, integrated multiple call center telephony networks utilizing SIP/H.323 protocols.

Worked on the containerization of the infrastructure using Docker and Kubernetes

Stratus Technologies Senior Manager, Systems Architecture Maynard, MA Jan 2018 – Sep 2019

Ensured the design and implementation of a next-generation cloud-based CRM support infrastructure, replacing an outdated legacy system with advanced, scalable solutions.

Developed an innovative remote monitoring system capable of connecting to and collecting data from systems behind firewalls with all incoming ports closed, enabling comprehensive performance and fault analysis.

Devised a secure remote access solution facilitating login and monitoring capabilities despite stringent network restrictions, ensuring robust data collection and system oversight.

Verizon Communications DevOps and Technical Support Waltham Apr 2014 – Jan 2018

Developed and trained a dedicated team to support the internally developed VSEP product, ensuring comprehensive coverage and expertise. Played a crucial role in introducing new platform features, focusing on enhancing functionality and supportability throughout the development phase.

Directed the TCP Optimization project, significantly improving 4G mobile download speeds, with results validated by Route Matrix ratings featured in Verizon commercials.

Oversaw the deployment and management of VSEP product infrastructure, optimizing data traffic operations across all 50 states for peak performance and reliability.

Supervised the nationwide implementation of the VISP platform in Verizon data centers, enhancing data analytics capabilities and supporting Free Bee services.

Received a U.S. patent for designing and executing a mobile data test suite, which automated network system availability and performance.

ACME Packet- Oracle Communications Technical Support Bedford MA Apr 2004 – Apr 2014

Established and led the customer success organization from inception, creating a robust support infrastructure to serve over 1,500 global clients 24/7. Directed a multifaceted team focused on global customer success and service level agreements (SLAs), ensuring high standards and responsiveness. Expanded support operations to Europe and Asia, delivering continuous 24/7 customer service and addressing regional requirements. Led the engineering team to review and enhance features, adapting solutions to meet customer needs and drive increased sales.

Developed and tailored a CRM system to meet customer needs, incorporating features such as internal support tools, a customer portal, escalation forms, and RMA processing.

Launched customer satisfaction surveys, monitoring service levels to maintain an average rating of 9.4+.

Enhanced department profitability by establishing a logistics team for managing service entitlements and renewal follow-ups, driving financial performance improvements.

CERTIFICATIONS

• AWS Certified Developer Architect Associate 2020

• AWS Certified Solutions Architect Associate 2020

EDUCATION

Jawaharlal Nehru Technological University (JNTU), Kakinada, India. Bachelor of Technology (BTech), Electronics and Communications Engineering

PATENTS

Cellular Data Testing System # US9578529 B1 2017

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