Customer Service Insurance Agent
Resume:
ZOLEKA ANDISWA MCHUNU
SKILLS
Enhanced policy comprehension and
strategic thinking
•
• Customer service
• Customer needs analysis
Showcased advanced computer
literacy skills
•
• Basic accounting
• communication
• Problem solving
Demonstrated strong attention to
detail
•
ADDITIONAL INFORMATION
REFERENCES
Outwork: 031*******
• First aid level 1
Experienced Travel Insurance Agent with a proven track record in customer service and data management at Outwork, Durban. Demonstrated expertise in addressing customer enquiries, managing order requests, and achieving perfect data collection. Previous role as a Distributor at Herbalife, Pietermaritzberg, involved developing customised delivery plans and engaging with clients to meet their needs. Core competencies include enhanced policy comprehension, strategic thinking, advanced computer literacy skills, basic accounting, communication, problem-solving, and strong attention to detail. Career goal: to leverage extensive experience in customer service and data management to drive operational excellence in a dynamic organisation.
EXPERIENCE
August 2022 - Current
Travel insurance Agent Outwork, Durban, South Africa February 2021 - April 2022
Distributor Herbalife, Pietermaritzberg, South Africa Provided attentive service, addressing customer enquiries and managing order requests efficiently
•
Achieved perfect data collection by precisely recording client account details.
•
Developed customised delivery plans to fulfil client requirements, enhancing satisfaction
•
• Skilfully engaged with customers to meet their requirements
•
EDUCATION
January 2016 - December 2020
Certificate of Higher Education
Kharina secondary school, Pietermaritzberg
CONTACT
Pietermaritzberg, Durban, South
Africa 3201
******.******@******.***
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