Customer Service Sales Associate

HA Hadil Alfroukh

Philadelphia, PA ***** 267-***-**** *************@*****.***

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PROFESSIONAL

SUMMARY

Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff. Self-motivated and dependable with 6+ years of service. Proficient in assisting customers with well manners. Providing assistant for those that ask for help. SKILLS Bilingual

Safe food handling

Effective customer upselling

Active listening and

communication

Management Skills

Patient

Great Customer Service

Team Work

Patient and open minded

Dependent

Great work ethic

Willingness to learn new

experiences and things daily

WORK HISTORY CASEWORKER MANAGER 01/2024 to 05/2024 EZ Home Care Agency Philadelphia, PA

Assessed needs of each client and recommended appropriate services and resources.

Handled incoming calls, addressed inquiries, resolved issues patients were experiencing, and ensured patient's safety and satisfaction. Made house visits to current and new customers.

SALES ASSOCIATE 07/2021 to 11/2022

J&S Auto Haus Six Mount Holly, NJ

Assisted buyers by understanding their requirements and interests and matching these interests to various car models.

Demonstrated vehicle features and offered customers for a test drive. Maintained a professional and loyal relationship with customers to encourage customers to repeat business.

Signed up and closed deals for customers.

Followed up with current and new customers.

WAITRESS 11/2019 to 03/2020

IHOP Restaurants LLC Philadelphia, PA

Greeted customers, answered questions and recommended specials, and desserts to increase profits.

Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.

Maintained accuracy while handling payments, giving change and printing receipts to customers.

Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.

Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.

Communicate with customers in a positive manner and respect. ASSISTANT/MAINTENANCE VEHICLES 01/2016 to 10/2019

Mikes Auto Works Maple Shade Township, NJ

Maintain a daily management.

Scheduled appointments as well as providing them with the best rate that fits them.

Writing emails, transcribing notes, faxing, copying, and creating spreadsheets or printing documents.

Contributed to maintenance of safe conditions within facility by mopping up wet spots on floor and sweeping up broken glass.

Contacted vendors to ascertain and procure necessary equipment and tools needed to successfully complete jobs.

Picked up and delivered vehicles that needed to be serviced. Change oil/brakes.

Balance wheels/change wheels.

Maintained a clean area.

EDUCATION High School Diploma 05/2013

George Washington High School, Philadelphia, PA

Some College (No Degree) Liberal Arts And General Studies Community College of Philadelphia, Philadelphia, PA

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