Customer Service Information Technology

Luke Zimmer, Information Technology Intern - Cybersecurity

***** * **** *****, *******, 85022, United States, 480-***-****, ****.********@*****.*** PROFILE Motivated and detail-oriented professional seeking an IT Internship. Currently pursuing CCNA certification and eager to apply foundational networking, troubleshooting, and systems knowledge in a practical environment while learning from experienced IT professionals. EMPLOYMENT HISTORY

Aug 2022 — Present Bartender, Lous Bar and Grill Tempe

• Delivered excellent customer service in a fast-paced environment.

• Maintained accuracy and attention to detail in handling orders and transactions.

• Worked collaboratively with team members to ensure efficient service and customer satisfaction. Sep 2017 — Dec 2023 Busser / Barback / Bartender, Cold Beers & Cheese Burgers Scottsdale

• Prepared and served a variety of alcoholic and non-alcoholic beverages in a fast-paced environment while ensuring responsible alcohol service.

• Provided excellent customer service by taking orders, making recommendations, and creating a welcoming and engaging atmosphere.

• Maintained cleanliness and organization of the bar area, including restocking supplies, cleaning glassware, and following health and safety standards. EDUCATION

Aug 2018 — Aug 2020 Associate in General Studies, Scottsdale Community College Scottsdale Feb 2024 — Feb 2025 Mesa Community College Mesa

Cisco Networking Academy Learning Certificate - Enterprise Networking, Security, and Automation Cisco Networking Academy Learning Certificate – Switching, Routing, and Wireless Essentials SKILLS General Technical Skills Skillful

Network Fundamentals Experienced

Routing and Switching Experienced

Network Security Basics Experienced

Troubleshooting and

Diagnostics

Beginner

Packet Tracer Beginner

Projects & Coursework

• Completed numerous hands-on networking projects using Cisco Packet Tracer.

• Configured routers, switches, and VLANs to simulate real-world network environments.

• Conducted case studies focused on network design, automation, and security principles.

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