Customer Service Real Estate
Resume:
Sarah Youssef
Rockville, Tennessee 37153
615-***-****) – ************@*****.***
Objective
Detail-oriented and customer-focused professional seeking a Mortgage Loan Officer position/assistant where I can apply my skills in document preparation, client communication, financial recordkeeping, and administrative support to help ensure smooth loan processing and excellent customer service.
Summary of Qualifications
Over 2 years of experience providing administrative, financial, and customer service support in fast-paced environments.
NMLS Pre-Licensing Course Completed – NMLS License #2679227.
Skilled in organizing and reviewing client documents, coordinating communication between teams, and ensuring compliance with financial guidelines.
Proficient in Microsoft Excel, Word, and PowerPoint, with a solid understanding of basic accounting and financial documentation.
Bilingual in English and Arabic, with strong organizational and time management abilities.
Excellent attention to detail and ability to handle confidential information with professionalism.
Work Experience
Tax Preparer Assistant
TAX & GO Financial Service – Murfreesboro, TN
January 2024 – Present
Assisted in gathering and reviewing tax documents for accuracy and completeness.
Entered financial data into tax software, ensuring compliance with IRS regulations.
Communicated with clients to collect missing information and provide status updates.
Maintained organized records and ensure confidentiality of client information.
Real Estate Assistant
Essential Reality – Murfreesboro, TN
January 2025 – Present
Prepared and reviewed real estate documents, including purchase agreements and mortgage pre-approval forms.
Coordinated with lenders, title companies, and clients to ensure smooth transactions.
Managed calendars and scheduled property showings and client meetings.
Maintained organized client files and ensured all documents were completed accurately and on time.
Physical Therapist Assistant
Benchmark Physical Therapy, Murfreesboro, TN
April 2022 – December 2024
Assisted patients with therapeutic exercises and treatment plans under supervision.
Educated patients and families on basic post-treatment care.
Maintained patient records, ensuring accurate documentation of care provided.
Physical Therapist Assistant
Bethany Center Rehab, Nashville, TN
February 2021 – March 2022
Provided basic therapeutic interventions to improve patient mobility under supervision.
Assisted in updating and adjusting patient care plans in collaboration with senior staff.
Instructed patients and families on post-treatment care routines.
Substitute Teacher
Metro Nashville Public Schools, Nashville, TN
August 2016 – May 2018
Managed classrooms and followed lesson plans in the absence of regular teachers.
Maintained classroom order and supported students' learning activities.
Education History
August 2003 to May 2008
October 6th University, Cairo, Egypt.
Bachelor’s degree in Physical Therapy.
Active Certifications
NMLS Pre-Licensing Course Completed – License #2679227
Basic Life Support, American Heart Association
Advanced Cardiopulmonary Resuscitation (CPR)
Skills and knowledge experience:
Mortgage Pre-Approval & Document Review
Client Communication & Customer Service
Data Entry & Financial Recordkeeping
Real Estate Document Preparation
Tax Documentation Assistance
Microsoft Office Suite (Excel, Word, PowerPoint)
Time Management & Organization
Bilingual: Fluent in English & Arabic
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