Data Entry Customer Service
Resume:
Froiland Avila
Rancho Cucamonga, CA *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service
Walmart eCommerce-Chino, CA
August 2020 to Present
• Conduct data entry for correcting freights' information such as location and item count in the warehouse.
• Collaborate with team members to ensure accurate inventory management and quality control processes.
Cabin Crew
SAS service group-Ontario, CA
April 2018 to December 2021
• Assisted in data entry for aircraft services and airport customer records.
• Maintained cleanliness and sanitation standards in aircraft cabins to ensure passenger safety and comfort.
Wheelchair Agent
sierra aviation group-Ontario, CA
May 2021 to November 2021
• Recorded data related to customer services and baggage handling at airports.
• Assisted passengers with disabilities, ensuring a smooth and pleasant travel experience. Crew service/lavs
Menzies Aviation-Ontario, CA
October 2018 to November 2019
Providing Service for the pilot such as beverages Ice and essentials for their needs, As well cleaning and emptying as well refilling the LAVS Services of the Aircraft Assign to. Ramp Agent
Majestic terminal services-Ontario, CA
October 2016 to November 2018
• Verifier: verifying the weights and destination of the freights.
• marshaller: guiding the tugs to the k loader as well the k loaders to the plane.
• tug driver : driving freights
Mechanic
Aviation fuel system repair inc-Los Angeles, CA
May 2016 to August 2018
Providing service for fuel system repairs in the aircraft Replacing/removing parts that are needed in the aircraft fuel system Cashier
Delaware North-Ontario, CA
August 2015 to May 2016
Customer service.
Cashier.
Greetin customers.
Cashier
Bakers Drive Thru-Ontario, CA
2014 to 2015
Customer services.
Cashier.
Greeting customers.
Set up crew (Philippines)
Fantasmic Production House
2008 to 2010
Education
Digital marketing (Google Course work)
Google Course-Remote
August 2023 to February 2024
Aviation Maintenance Tech
Chaffey College
August 2014 to December 2016
GED
Chaffey Adult School
2013 to 2014
High school or equivalent
Quirino High School
2004 to 2008
Quirino Elementary School
1997 to 2004
Skills
• Computer skills
• Inventory control
• Access control systems
• Data entry
• Microsoft Excel
• Quality management
• Leadership
• Appointment scheduling
• CGMP
• Mechanic Experience (2 years)
• Automotive diagnostics
• Mechanical knowledge (3 years)
• Suspicious activity investigations
• Dimensional inspection
• E-commerce
• Quality inspection
• Schematics
• Forklift
• Security escort duties
• Warehouse experience
• Communication skills
• Coordinate measuring machine
• Typing
• Micrometer
• Customer Service (5 years)
• Time management
• Analysis skills
• Bilingual (10+ years)
• Two-way radio communication
• Supervising experience
• Inventory management
• Microsoft Office
• Physical access control management
• Organizational skills
• Microsoft Outlook
• Quality Assurance (2 years)
• Microsoft Word
• Aviation
• Calipers
• Electrical experience
• Management
• Tagalog
• Security - Security experience (6-10 years)
• Quality control
Links
https://coursera.org/share/28f74ba2097b80c53301fd4cb185f551 https://coursera.org/share/066251d410b3357a42b6f9dd3b637026 https://coursera.org/share/900b0d1a9471b9545e0299ac83127f4f https://coursera.org/share/f35711815d0e17f6c8dac8e4694f22cb http://www.linkedin.com/in/froiland-avila-686baa113 https://coursera.org/share/331ffbe0b16481dce8e5d62ed7046b53 https://coursera.org/share/282e8c85935892446b6a3a519a138bc8 https://coursera.org/share/8c971f233f6f00d43b43b813abefccc8 Certifications and Licenses
Completion of Airframe and Powerplant Program
Present
Satisfaction Guaranteed: Develop Customer Loyalty Online Present
Make the Sale: Build, Lunch, and Manage E-commerce Stores Present
Attract and Engage Customers with Digital Marketing Present
Asses for Success: Marketing Analytic and Measurement Present
Think outside the Inbox: Email Marketing
Present
Foundation of Digital Marketing E-Commerce
Present
Driver's License
From Likes to Lead: Interact with Customers online Additional Information
What makes me stand out is that I am a dedicated and diligent worker passionate about learning and staying organized. With over five years of experience in customer service roles and proficiency in data entry tasks across various job sites, excels in managing multiple responsibilities efficiently. I am bilingual and proficient in English and Tagalog I enable seamless communication with diverse teams and customers. Also, I am highly adaptable, a quick learner, and proficient in using computer programs such as Microsoft Office, including Word, Outlook, and Excel. A strong work ethic, reliability, and commitment to continuous improvement make me a valuable asset in any professional setting.
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