It Support Technician

Jamal Daniel

Manor, Texas *************@*****.*** 254-***-**** www.linkedin.com/in/jamal-daniel- a3107119a

Professional Summary

Dedicated and adaptable IT Support Technician with hands-on experience providing technical assistance across multiple organizations. Skilled in troubleshooting hardware and software issues, supporting end users, and managing device deployment through Microsoft Intune. Known for delivering patient, clear, and efficient support while maintaining strong communication and customer service standards. Passionate about technology and continuous improvement in IT operations. Technical Skills

• Device Management: Microsoft Intune, Windows Autopilot, Active Directory, Azure AD

• Systems & Networks: Windows 10/11, macOS, Office 365, VPN configuration, LAN/WAN troubleshooting

• Support Tools: Remote Desktop, ConnectWise Screen Connect, Ticketing Systems

• Software Support: Microsoft Office Suite, Outlook, Teams, SharePoint, various SaaS platforms

• Other Skills: User account management, hardware setup & repair, printer/scanner support, customer service

Professional Experience

IT Support Technician Various Companies / Contract Roles 1-23-2023 to 10-30-2025

• Provided Tier 1 and Tier 2 technical support to end users across multiple organizations, resolving hardware, software, and network-related issues.

• Assisted with device deployment and configuration using Microsoft Intune, ensuring secure and consistent setup across all endpoints.

• Managed user accounts and permissions through Active Directory and Office 365 Admin Center.

• Supported remote and on-site staff with connectivity, access, and software installation issues.

• Maintained detailed documentation in ticketing systems to ensure clear communication and issue tracking.

• Contributed to knowledge base updates and user guides to improve support efficiency and self- service options.

Education

High School Diploma (2014) – Robert M Shoemaker High School – Killeen, Tx General Studies – Temple College – Temple, Tx

CompTIA A+ – Cybertex Institute of technology – Killeen, Tx Additional Information

• Strong interpersonal and communication skills with a focus on user satisfaction

• Proven ability to adapt quickly to new systems and environments

• Committed to ongoing learning in IT infrastructure, security, and endpoint management

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