Medical Assistant Billing
Resume:
Bertha Jennings
Belleville, IL 618-***-**** ******************@*****.***
PROFESSIONAL PROFILE
Recent graduate with a Clinical Medical Assistant certificate and preparing for CCMA certification. Offering over 4 years of professional experience in the healthcare industry. Dedicated to providing the highest level of service to staff and management at all levels and patients of diverse ages and backgrounds. Additional experience with providing timely and accurate data to ensure reimbursement for patient services. Continually follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality in accordance with HIPAA guidelines.
oFlexible: Adapt to new challenges and ideas and able to develop rapport with diverse populations.
oTeam-Oriented: Motivate to create a collaborative and respectful environment.
oCustomer Service: A natural people person with strong interpersonal communication skills.
oWell-Organized: Manage time and priorities in multi-task environments.
oMicrosoft Office Applications: Word, Excel, PowerPoint, and Outlook.
oCommunication Platform: Zoom, MS Teams, and Skype.
oCertifications: CPR – American Heart Association, Peoria, IL, 2022
KEY QUALIFICATIONS
Patient History and Vital Statistics Records Management Medical Terminology
Anatomy & Physiology Scheduling and Calendar Management Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs Medical Coding (ICD-10-CM, HCPCS, CPT)
Revenue Cycle Management Posting Payments Government (Medicare & Medicaid)
Electronic Health Records (EHR) Electronic Medical Records (EMR) Insurance Claim Processing
Managed Care (HMO, PPO, and POS) Workers Compensation Insurance Verification Third Party Payers
CMS 1500 CMS 1450 (UB-04) Front Office Operations Medical Office Procedures HIPAA Compliance
EDUCATION
Bryan University Clinical Medical Assistant Certificate – 2025
Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2024
Ultimate Medical Academy Diploma – Medical Billing and Coding, 2022
Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate
PROFESSIONAL EXPERIENCE
Marion County Horizon Center – Belleville, IL 09/2023 – Present
Epilepsy Foundation – Belleville, IL 08/2023 – 09/2023
Direct Support Person
Take vital signs, distribute medications, and assist with activities of daily living.
Complete light housekeeping duties and prepare and serve meals.
Maintain accurate and complete documentation and safeguard private and confidential information.
Flash Estates – Belleville, IL 09/2022 – 08/2023
Direct Support Professional
Provided direct care to intellectual and developmental disabilities.
Monitored patients, performed personal care tasks, and assisted with basic personal hygiene, grooming, feeding, and ambulation.
Fostered positive relationships between caretakers and individuals served.
Ensured client safety and maintained a safe environment.
Teleperformance/WellCare – Belleville, IL 12/2022 – 07/2023
Customer Care – WFH Agent (Remote)
Handled inbound and outbound telephone calls.
Adhered to HIPAA law and WellCare procedures and policies.
Provide outstanding customer service to patients and medical providers.
Exhibit emotional intelligence, problem solving, empathy, and patience
Utilized Facet EMR Software and Microsoft Applications.
Verify the demographics and health plans via Facets EMR Software.
Managed escalation matters with patients and providers for resolution.
Insurance verification: confirmed coverage and eligibility.
Processed claims, prior authorizations and evaluate denied claims to resubmit for review.
Performed EOB (Explanation of Benefits) to the patients and provided a copy of benefits to members.
Reviewed and drafted letters, reports/spreadsheets, and attended virtual meetings.
Completed E-facsimile of documents to patients following all confidentiality guidelines.
Kimco Services LLC – Atlanta, GA 09/2021 – 09/2022
Janitor
Kept facilities in clean and orderly condition.
Managed time and priorities to ensured duties were completed within established timelines.
Adhered to prescribed cleaning and security techniques and practices.
Aneita Consulting Health – Milwaukee, WI 05/2020 – 05/2021
Living Proof Agency – Milwaukee, WI 1/2018 – 04/2021
Living Proof Facility – Milwaukee, WI 0/2018 – 04/2021
Gray’s Group Home – Milwaukee, WI 6/2017 – 05/2019
Home Health Aide / Community Based Residential Facilities Professional
Assisted clients with ADLs, prepared and served meals, washed laundry, and gave medication.
Documented interactions, and scheduled medical appointments, and attended meetings with physicians.
Provided training to new hires to ensure all caregivers provided the same high level of dedicated service.
QPS Employment Group – Milwaukee, WI 10/2015 – 06/2017
Package Handler
Correctly pulled and packaged orders for shipment.
Reviewed orders to verify accuracy, loaded and unloaded shipments, and checked incoming goods to ensure correctness.
Maintained a clean and organized workplace and worked effectively as a team member.
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