Technical Support Specialist

Kenzo James

**************@******.*** 559-***-**** Lemoore, CA

Work Experience

West Hills College Lemoore — Technical Support Specialist Intern Lemoore, CA Aug 2023 – May 2025

• Provided technical support for faculty, staff, and students with computer-related issues.

• Installed and maintained software, updates, and imaging (Windows 10 & 11).

• Used Darik’s Boot and Nuke to securely remove data from old computers.

• Imported Windows 10 & 11 images into Configuration Manager for deployment.

• Troubleshot desktop hardware (SSD, RAM, batteries) and Windows OS using Event Viewer, Device Manager, Task Manager, and Command Prompt.

• Set up staff/faculty workstations including monitors, desktops, docks, and phones.

• Organized IT assets by developing and maintaining spreadsheets for equipment tracking. Closet By Design — Designer

Fresno, CA Jan 2022 – Aug 2022

• Translated client needs into functional and aesthetic closet/storage designs.

• Managed project timelines and coordinated communication between clients and installers.

• Delivered high levels of customer satisfaction through active problem-solving. Education

California State University, Fresno — Fresno, CA

Bachelor of Science, Business Administration (Computer Information Systems Minor) Expected Graduation: May 2026

West Hills College Lemoore — Lemoore, CA

Graduated May 2025

• Associate of Science in Business Administration

• Associate of Science in Computer Information Systems

• Associate in Science for Transfer (AS-T) in Business Administration 2.0

• Associate of Arts in Liberal Arts: Social Science

• Certificates of Achievement:

o CIS Networking Fundamentals (2024)

o Transfer Studies: CSU General Education (2025)

o Introduction to Cybersecurity (2025)

o Information Technology Specialist (2025)

• Honors: Dean’s List (Spring 2023, Spring 2024)

Certifications, Skills & Interests

• Certifications: Microsoft Office Specialist — Word (2023), PowerPoint (2023)

• Technical Skills: Windows 10/11 administration, Configuration Manager, troubleshooting hardware/software, data security & sanitization, asset management, customer support

• Professional Skills: 6 years of customer service experience, strong communication, de- escalation, teamwork abilities

• Interests: IT club leadership, digital forensics, golf

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